Name: Susie
Date: 6/19/10
Shift: Bowling Close
Event: Glow in the Dark Dance Party
Customer: I had a rude lady as my first lane at 6:30. She was complaining about only being able to bowl for thirty minutes because there was a reservation at 7. Billie talked to her and she was rude to her as well. I just had to walk away while the lady was talking because no matter what I said she still wanted to argue. They stiffed me and left, but I didn't know what I could do to make them happy. After that, everything went smooth.

Server: Everyone did a great job last night. People were running food, no one really needed help, it was a really pleasant evening. Taira did get a little busy, and instead of asking for help she just seemed kind of flustered. But she did good overall.


Support: Mahmoud is the bomb!!!! Not just saying that because we go way back, he runs laps around the other bussers and I think he should train all new bussers. Maybe he should even re-train the other bussers we already have because he seriously does a way better job. I am also hearing this from all of the other servers.
The res desk had some issues, like quoting a karaoke room for 1:15 am and seating a completely dirty lane (I mean dirty plates and glasses and stuff). I think they just need to slow down and double check things before they do them. Do they take a test over host/res duties and policies, etc? If not, I think that would be a good idea.


Kitchen: Jem had a lot of issues with customers not liking their food. I know there was one instance where he had some scallops come out under cooked, they wanted their scallops remade because they had their heart set on them and then they came out under cooked again. We have got to get on this scallop problem. It seems like half the time the people love the scallops and the other half of the time they complain that they are under done or that they taste "fishy".



Top Three/Bottom Three:
top three- Mena, Stephen and Walker because they were super busy and still had time to help out other peeps and do side work. I love them! I can't really say there was one bottom server, like I said Taira could have asked for help but overall she did awesome.