Name: jem
Date: 2/28/2010
Shift: 630 bowling
Event: 90's dance party
Customer: BUSY NIGHT!! and we def got the college students back in town. tip percentages were lower than usual for some servers. i would expect for weekends to be just as hopping for the rest of the year. from what i know it seemed like our guests were having a good time. no incidents until after close when some dude got arrested for knocking out his own friend. i guess that might be a preface of what to expect this semester?



Server: not gonna lie...i was a bit too busy to pay attention to dining. but i am really pleased with everyone's teamwork for the most part. i did hear that kristen has been a nice bright spot....great attitude, always helping even off the clock and guests LOVE her. maria did really well in cocktail...held her own and has really gotten into a good rhythm since last i worked with her before vaca. and susie destroyed it karaoke! nice work chica! on the flip side mikey once again brought his bad attitude to work. he walked with $81 on $1300 in sales largely because he had 6 or so employee meals cluster-fucked on one check and he forgot who had what. he ended up paying for it all because he didn't wanna deal with it and wanted to leave. he didn't have to do that and i don't have much sympathy. perhaps we should eval agian soon? doesn't seem fair to everyone else that he gets a top 3 schedule and brings that attitude. also lucas is still rubbing peeps the wrong way. he came up to me and told me about a table from cocktail that wanted to order a bottle of bubbles and he didn't wanna deal with it. kinda weird situation....ask me for details.





Support: i'm really digging the new direction here. shlee is a great addition. mahmood has done a great job prepping these guys. its gonna be a sad sight to see him leave this team completely.




Kitchen: no issues that i was aware of.





Top Three/Bottom Three: top - kristen, maria and susie for reasons mentioned above. bottom - mikey, lucas and sean.....still see sean half-ass his duties.

Name: Susie
Date: 08/26/10
Shift: Bowling Cl
Event: Prom, then dj
Customer: It was a pretty steady night, not too busy and not slow at all. Everything seemed to go smooth all night.

Server: I got really mad at Sean at the end of the night. He was closing karaoke, but at 2 I was the only one putting up chairs. When I was almost done, he comes out of the kitchen with the recycle and trash to take out. I think he has closed enough to know chairs go up first, right? Anyway, then I ask him to do one other thing and then I was going to do the walk through, but the next thing I know he comes out of the back with his back pack on and is headed out the door as I'm wiping something down with Mel and says "You got that Susie?" I let him go because I didn't want to lose it on him, but not cool to say the least. Taira did a great job of asking for me to check me out at the end of the night. She said "when yo have time can you take a look around and see what else I can do." Perfect!! I wish everyone did this every night.

Support: Cameron has been stepping it up since he saw he was only working 3 shifts a week. He might work out after all. Shley as the expo=awesome!
Res and host were pretty solid, except during the prom. I think 2 hosts got pulled of the front to work entry to the prom since it was a ticketed event. So they were short staffed and Brian had to help out res, even though he was the bowling tech and I needed some lanes turned off. But overall everyone did great.
Brent killed it in the well. I have been having some trouble lately with the bar serving my customers from bowling. Over the past week it has happened several times. I'm not sure if they are just not asking people where they are sitting any more or what, but a few days ago Tim B. served 1 customer 7 shots over the bar and this customer took them to Devin's karaoke room. Seriously?

Kitchen: Solid as usual.


Top Three/Bottom Three: Bottom- definitely Sean, not only for reasons mentioned above. I feel like he was just hanging out up in the karaoke hallway all night. I know he wasn't that busy, but I never saw him. Not once did I see him come down and ask people if they needed help, or run some food. Top - Nicole Brandt, Taira, and Steven Paul because they were all busy but still had time to help other people out and do side work.

Name: jem
Date: 8/25/2010
Shift: 630 bowling
Event: geeks
Customer: pretty mellow night. we had a smaller turn-out for geeks than we've had recently. not at any point did it ever seem overwhelming. i suppose we are now seeing the affects of school being in session. we did have an issue with one of our guests in bowling. it was a large party of older folks. the man in charge took quite an exception to us not letting one of their 12-year-old grand-daughter in the establishment. he also was irate with us for his chilled 1947 don julio shot being too watery saying "that bottle is adulterated and it is travesty that you guys are serving this!" i explained the chilling process to him, ordered him a different tequila neat even tho he wanted it chilled and then he was fine. i spent the remaning 2-hours gravelling him and his guests and had them eating outta the palm of my hand when it was all over with. dunno if we'll ever see them again but they were pleased when it was all over with.



Server: slow night....not much to work with but i am really pleased with the newbies perfomance. however what have we done to make sure execution is being done with the existing staff? seems like i get questions about the silverware plates and hot towels a bit today. didn't we discuss this in the meeting? i need you guys help with this one please.





Support: solid...mahmood is doing well and i'm pleased to see shlee on support and she was on point. mims got slammed at the beginning of geeks but pulled it out nicely. nice work you guys!




Kitchen: were never really challenged but no issues here. what are we doing to show our appreciation to these guys for their consistancy? ideas?





Top Three/Bottom Three: today wasn't very challenging for anyone. everyone did their part. i don't think anyone really stood out but like i said earlier, i am really pleased with kristen and lucas' performance. of course devin and susie were on point but that is to be expected.

Name:Sarah

Date:8-20
Shift:630 bcl
Event:random dj

Customer: It was a pretty steady night. Even after the cuts, everyone stayed busy. I didn't hear of any customer complaints



Server:Zach sold quite a few splits. Taira made the best of her lame ass section( C2) and helped out a lot. I think Maria needs to have a training touch-up on the flambe cart. she scares me when she does it. if you saw, you'd be scared too. Lucas is steady and consistent.



Support: Andrew, Steven, and Mahmood. Good job all around. Res desk was rocked it.




Kitchen: God job. No complaints there.





Top Three/Bottom Three: Brit, Zach, and Taira. No bottom. Everyone did a good job.

Name: Susie
Date: 08/18/10 Wed.
Shift: Bowling Closer
Event: Disco dance party
Customer: It was so slow after 9pm, dang! Coltraine did have to kick some peeps out of Xanadu cause they brought in a bottle of Smirnoff Ice. Stupid!

Server: No problems here, it was pretty slow all around.


Support: Everybody did a good job walking around and looking for things to do while it was slow.



Kitchen: Excellent as usual.


Top Three/Bottom Three:
Top-Coltraine, Zach and Brandt. Can't name a bottom server because it was so dead.

Name: Jones

Date: 8-17
Shift:630 B CL
Event:Boombox

Customer: It was very slow again and everyone seemed happy. Except for the illiterate guys in Low Places. they were physically looking at the menu and ordering items that weren't there. After the third time explaining that the kitchen was closed and that we didn't have Nachos "birthday boy" said, " Are you going to cooperative at all?" I thought he was joking. They didn't order one thing off of the menu. They were LOOKING at the menu but ordering sliders, buckets of DosXX, nachos, Sam Adams... After each item, I'd say, " we don't serve that but we have..." Finally the guy glares at me and says "well why don't you just tell us what you have." I begin to, but the nice one just orders a bucket of mixed beers and four shots. As they were leaving " birthday boy points his finger at me and says I sucked and that I ruined his birthday and that he was going to complain about me. I asked what I did wrong and he said I came in with an attitude and it ruined his good time. I apologized and explained that sometimes my tone of voice can be taken the wrong way in the karaoke rooms because I have to speak loud and over screaming voices to do my job. He said, " well... i gotta do my job and.... mumble mumble.." then he walked off. his friend apologized to me and said I was just fine and that his friend was just in a pissy mood. racist. other than that, it was a swell slow evening.



Server: Everyone handled the slowness well. Maria was a bit stressed out about having to come in on her day off to train for bowling and karaoke. It showed. Apparently Lucas, Maria and Kristen all signed off with Zach, but didn't do the things they signed off for. He had to pick up their slack. We need to stress that it doesn't matter how much silverware you rolled, if you are the last cuts, you have to do everything. This is the second night in a row that the cuts slacked off on closing the place down. We can't trust the newbies without a shiftlead in dining. I don't think they would have slacked off as much if one of us were around.

Support: Shley is awesome. Cara is awesome.




Kitchen: It was too slow judged. They handled it.





Top Three/Bottom Three: Stephan and Zach/ Lucas, Kristen, and Maria for leaving Zach to pick up after them.

Name: Jonesy
Date:8-17
Shift:630 bcl
Event:ROT

Customer: Twas another slow evening. Dining was the only area that had any kind of business. A group went into the Karoke rooms and one of them vomited by the skeeball machines. They were at the the bar for a while and then came to the bowling lanes. Only six of them bowled and i served two blue moons, a crown and coke and a margarita. Then they went back to the bar and after a while got a room. Jason only served a couple of rounds. That guy just couldn't handle his liquor. I was talking with him on a few minutes before he puked and he seemed alright. nope. Mel ( like an effin' champ) cleaned up the puke. Thanks Mel! Also, I had few people who couldn't understand that the lanes were for people bowling only. They kept saying, " oh we'll move if someone comes." I explained that the lanes need to be clean and empty in case people want to bowl and they just thought I was being bitchy. racists. it's even more hard at closing time. Is it possbile to get a " This section is closed" sign for after one when the lanes are empty?

Server: I've noticed Kris's drinks dying in the well more than once tonight. one table got their food before they got a drink. I saw the drink in the well and the ticket time was a bout ten minutes long. No good. He needs to learn a bit more about multi-tasking. Sean needs to chill on asking to get cut as soon as the closers get to work. Jason said that he wasn't even on the clock before Sean was asking to get out of there. Kristen and Lucas did a good job tonight in dining. They are going to work out super well. There was some silverware left over that Kristen got hosed on. It was hidden and we didn't see it until after everyone left. She's gonna roll it when she gets in tomorrow. now she knows to check everyone out before they leave. I'm at fault also, for not checking.

Support: Shley did a great job tonight. She talks a lot, but she was really good at walking around and making sure everything was clean. Kudos. Caitlin and Siobahn were having too much fun on the arcade games tonight. I know it was slow, but the res desk was making too many mistakes to be fooling around on the arcade games. Lanes weren't turned on, and they kept sending lanes to Coltrane after she was cut. I'd tell them that lanes were broken and they'd forget to tell Brian.




Kitchen: Great job. They get better and better every week.





Top Three/Bottom Three: Kristen and Lucas are new and already I have no complaints. Good job to them. Sean and Kris need to step it up. Sean is a good guy and a decent worker, but I think his mind is constantly elsewhere. Kris has a lack of consistency.

Name:Jason
Date:8/15/10
Shift:630 B
Event:copa kings
Customer: decently busy sunday, yay.. Everything went fine until then end of the night when some drunk guy started mouthing off to some other customers. At first he was doing it to people that he knew, but then sat down and said something rude to a couple of ladies and had to get slapped by one and then excorted out. I went and chatted it up with the ladies and they seemed pretty cool about what happened. I think Zach went and talked to them also but that was more trying to obtain phone numbers, either way no lack of highball love sent their way.

Server: Kristen and Lucas are going to be great. I had fun training Kristen and I think the sooner the new stuff gets implemented the better off we all will be.





Support: Slhey's first day. She is going to rock. i hope she likes it well enough.




Kitchen:
Seemed to run pretty smooth.




Top Three/Bottom Three: Everyone seemed to rock it. It wasnt super busy more steady than anything else. I noticed a lot of teamwork. I saw maria and kris selling a lot of the specials. They both kind of rocked, so i'll give them props. Taira seems to one trip herself sometimes. I noticed she had drinks in the well, she would come get waters, take those to the table. Then come back for the drinks that were sitting in well. Or there would be drinks for different tables in same sections and she would only take the drinks for 1 table. This happened more than once, and I found that odd

Name: Susie
Date: 08/14/10 Sat.
Shift: Bowling close
Event: 80's dance party
Customer: We got slammed around 9 o'clock and the dance party was super busy. Patrick was the mid bowler. Around 11 he and I both got stuck in separate check hell for a good 20 minutes. It was really frustrating because some people were writing items and some people were writing amounts, and there were some people putting names with things and then not putting cards in. If we had had a reservation directly after these parties we would have delayed the reservation by about 30 minutes. I talked to Adrian about maybe making a 6 person limit on separate checks in bowling and karaoke only. It isn't that hard to get out a cell phone and figure out what each person owes for the fees and then adding up the drinks that each person had. As a server, it is also difficult when you do split checks from the beginning because then you have one check with just fees and shoes and you usually don't get tipped on that, but we have to pay 4% tip share on that tab. These are just some thoughts, I would love to hear some feedback.
There were a couple of drunk people, and one guy cut his hand in the bathroom on a glass, and he had to go get stitches.

Server: Dining seemed to do okay as far as side work goes, and it wasn't really busy until later when people were mainly drinking.


Support: Mahmood had to work extra hard last night because Cameron was the only other busser on and he wasn't staying really busy. Mahmood finally told him that he had to get a full tray of glasses before he could come back to dish. Eric did a great job as usual, and Mike P killed it in the well. I actually didn't have any issues with fees and such from the res desk, and they cleaned a lot in bowling.

Kitchen: I didn't have a lot of food orders, and I didn't hear of any long ticket times. They seemed to do well.


Top Three/Bottom Three: Top- Patrick, Coltraine and Steven Paul. Bottom- Taira is the only one I can name here. She hardly ever runs food (unless its her own), I rarely hear her offer help to others, and she just seems to maintain her own section.

Name: jem
Date: 8/13/2010
Shift: 630 bowling
Event: no event
Customer: kind of a bland friday night. started strong but fizzled before midnight. i'm hoping peeps are not getting used to us not having an event on fridays. i think it is important to have a dance night draw on fridays going forward.



Server: pat is still bringing his a-game. on top of steeping up his game with service, he was a big help with teamwork in dining. wish he was sticking around. also the training program seems to be a success. the trainers were telling me that they were impressed with the trainees' knowledge and ability to sell. coltrain even joked to me that she needs to do the program so these newbies won't be showing her up! i'm down to schedule some classes for everyone else who's interested when i get back. good to see some positive return tho. i have a feeling that lucas is gonna be a top performer rather quickly.





Support: mahmood is doing a good job with training the new guy. i think the newest one is gonna be a stud. well was struggling a little bit today. had a stretch of 10+ minute tickets.




Kitchen: no quality issues that i was aware of. however i did do a comp for someone whose salad never made it to the table.





Top Three/Bottom Three: pat, brit and mikey. these guys killed it with what they had and were a big help all around. otherwise it wasn't busy enough to have any major issues.

Name: Jonesy
Date:8-8-10
Shift: 630 B CL
Event:Nada

Customer: I didn't hear of any complaints tonight about food or service. However, I had a coupla lanes complain about the music. When I explained that it was an ipod and that we weren't aloud to change it, they were slightly annoyed. They said the last time they were here we played oldies and it was fun. I agreed. People like to dance when they are drinking and bowling. I know that Henri's ipod isn't going anywhere, but can we email him with suggestions about music? A nice mix of funk, oldies, and classic rock would be nice. Or even if he switched it up a bit. it's like working at a GAP.



Server: Cuts were made pretty early because it was drastically slow. I was one on in bowling at 930 and never got busy. Dining was DEAD like disco, man. NO ONE was in there.





Support: When it's this slow I should not have to bus ANY of my tables, I tell you what... But I understand that its hard to keep making the circle over and over. Andrew needs to be more vocal about asking people if they need help.




Kitchen: Smooth like Billy D.





Top Three/Bottom Three: Kyle and Zach get top three. We were so slow and they never complained. I barely had to do anything as the closer.

Name: Susie
Date: 8/7/10
Shift: Bowling Cl
Event: stupid dance party
Customer: Man, it was sooooo busy!! There were a couple of customer complaints about waiting a long time for food and such. Also, there were a lot of picky customers because I comped off several "customer no likes" on drinks.


Server: Everyone in dining was slammed! There was kind of a late dinner pop, but when it happened it exploded. Taira went down in flames in the cocktail area. She was by herself and it kind of filled up at once, tables were moving and she doesn't really understand the pivot system. I could see this coming and tried to help her stay out of the weeds as much as possible (because I only had 2 lanes at the time) but she kept letting herself get frustrated over the pivot system. Maybe if she would have stayed for the Aloha demonstration after the meeting, or asked more questions about it, this would not be an issue. Billie really saved her once I got busy again in bowling.
Also, Jem told me of an issue with Zach taking food from Lucas, who was training on the expo line, and running the food to his table instead of Jem's. That resulted in 81(Jem's table) and 55 (Zach's table) to sit without complete food on the table for several minutes. I believe Chevy did some comp's to accomodate the guests. Servers do not need to intercept new people running food from the expo, unless you follow them to your table and take it from there.
Finally, toward the end of the night Mikey kind of got in a mood because he had 2 lanes that wanted to pay individually with cash everytime they ordered a drink. I understand that this can be frustrating and it will happen occassionally, but there are also different ways to explain to the guests that we are smart enough to keep everyone's tabs separate. Then, he wanted to transfer me the lane fees and shoes for those lanes so he could get off and have a drink. I was going to do it, but I think he might have realized that was unfair. Can I please get some back up that it is totally up to the closer to take transferred lanes or rooms? Gimme some feedback please.


Support: New people everywhere! I think they are all doing a great job. The well was rockin all night long and Rob did an awesome job back there.



Kitchen: Some long ticket times, but nothing too serious.



Top Three/Bottom Three: Jem, Walker and Jonesy cause they are the bomb.com/ Kris, Taira and Mikey. Kris and Taira just seemed like they were weeded out all night and never had time to do any side work or help anyone out.

Name: jem
Date: 8-6-2010
Shift: 630bowling
Event: copa kings
Customer: wow! good to see friday's busy again! even without a dance party on the later part of the night, it seemed every part of the establishment was busy. not to say that i think it would be a good idea to slide another weekend night without a dj, but we did well. concierge position is def a big help. with adrian taking care of guest's transitions between depts gave me a ton more time to attend to guests. i just wanna make sure all the servers know how to utilize him well. he certainly had an affect on guest satisfaction all night. but either we're letting people in drunk or we may have an over-serving issue. we had to boot 2 db's out for unruly behavior and i heard about someone puking. let's be mindful of this.


Server: i didn't hear or know of many issues with servers. instead i know a handful really stepped their game up. one thing i should mention is that we need to recognize our strong servers who slip under the radar because they consistently do well without issues. some of these servers are feeling a bit unappreciated. i get this vibe that some of our string servers that we lean on are looking for options out and that would be a shame if we lost them. otherwise, steven paul, pat and brit had great nights, happy guests and made some good money. there are a couple peeps who are being resistant to using the pivots. however everyone else is doing their best to do the program.





Support: mahmood is doing a great job training and hopefully that means good things for the future of support staff. we just need to get the rest of the staff on the same page. i think mahmood sets the standard for work expectaions, but his training but him at the exceeding expectations category. nice work! bar seemed understaffed towards the end of the night. aaron kept getting pulled off the well and we were having close to 10 minute beer tickets. guests were getting a bit annoyed with the long ticket times.




Kitchen: smooth sailing as usual. this is as close to a machine as we got in any dept.





Top Three/Bottom Three: steven paul, brit and pat killed it! awesome sales, awesome guest response! major kudos! i wish i knew who was specifically not using pivots but mikey was grumbling about doing it with how busy it was.

sorry it took so long, guys... my interweb machine is broken...

Name: Jonesy

Date: Aug.3

Shift: 630 B

Event: Boom Box- Not many people showed. The band is brilliant, but it's just not happening yet.

Customer: It was another slow night. Around eleven bowling and karaoke got a little pop. A customer decided to bowl without any shoes. When I told him it was highly against the rules he laughed at me and said he wanted a manager to come and tell him that. He wasn't mad, he just really thought I was making shit up. Then he came and apologized and basically said that he disregarded the rules because he doesn't think of highball as a real bowling alley. I think a lot of people feel this way.



Server: Everyone was cut fairly early. Maria handled boom box all by her lonesome and did a swell job. Sean asked to be cut as soon as I walked in. I wasn't even on the clock yet. That bugs me when he JUST started getting bowling and karaoke shifts. Everyone seems to be catching on to the new seating system. It is very annoying to split checks now, but we'll get it eventually.





Support: Andrew doesn't know how to multi-task. Plain and simple.




Kitchen: Smooth like butter. I didn't hear of any complaints.





Top Three/Bottom Three: Everyone was on task. It's hard to rank people when nothing is challenging them.

Name:Devin
Date:7/31/10
Shift:bowling
Event: dance party
Customer: Sean had a table waiting around for a while before he greeted them. Everyone at the table was looking around for help when I walked by with full hands. I told them I would find their server and that I was really sorry they had to wait. everything seemed to be fine after that. *MTG* I think we need to talk about Sean.



Server: Jonsey had a room get into a fight wit each other and run out without paying the tab. We found them in the parking lot (Frank was with us) and got payment from them. they were very rude to each other...not to us though.

Brit Walker got cut right before a impromptu Bottle service, she stayed on over an hour helping out with that and everyone else. Great job Britt!!!





Support: Mahmood is awesome. He should get an app notice for doing all of the close bus shifts this weekend due to Steven being hurt and lack of other bussers.




Kitchen: On point as always.





Top Three/Bottom Three:Top: Brit.Walker, Susie, Pat Bottom: Sean