Name: jem
Date: 9-25-2010
Shift: 8 karaoke
Event: fan fest/ zombie party/ dance party
Customer: eventful yet somber night with the tragic news. but with all that everyone kept it together and did well from what i could see. it was nice to see we had a lot of first-time local customers still coming in with all the fan fest madness. but everyone seemed to be having a great time. lots of happy peeps and not so much problematic peeps that we would normally see. sales looked great! so its good to see a nice blend of outta-towners and our regular clientele.
Server: lucas stepped up to bat huge today! he was a 11am and stayed well into late hours, picking up in bowling for jason and even spent an hour doing dish! kudos! and in general we were spread a little thin with jason and jonesy out but everyone pulled together and made some good solutions, busted it out and performed well! thanks to susie, taira and lucas for pulling their weight. lucas did bring it to my attention that zack was sharking tables and messing with the cover count at the host stand to get more tables. that's worth looking into. i just wish he would flip his attitude being on his last string and all. plus sean was pulling his disappearing act throughout the night. i had a few of his guests stop me throughout the night in cocktail wanting to close out their tabs. yet i had no problem finding kyle (the other cocktail) ever.
Support: these guys were all over the place. i don't know how effective they were in the floor since i was up in karaoke, but they seemed to be readily available to karaoke when we needed them.
Kitchen: on point as usual. nothing incredibly outta the normal for these guys tonight. nice work guys!
Top Three/Bottom Three: top: lucas, taira and coltraine for pulling their weight and great sales! bottom: zack and sean for reasons listed above
Saturday, September 25, 2010
Friday, September 24, 2010
Name:jason
Date:9/23
Shift:630 b
Event:mc front a lot after 80s dance party after fantastic arcade
Customer: Lots of nerds from fan fest. Not too many other customers. The nerds were mostly in the dinning area as well as playing the free video games scattered throughout the store. The regular customers were???
Server: Bowling and Karaoke were dead zones. Dinning was busy bbut there were far less tables out there. Everyone seemed to hold their own.
Support:Bill and shley seemed to always stay busy. Res had nothing to do because it was super dead.
Kitchen:Everything came out smooth. One customer said they HATED the pie, but what ever.
Top Three/Bottom Three:Maria gets #1 tonight. She stayed longer than she was suppossed to and didnt complain. She did a good job and made over 2 bills as a 330 diner. Word up. Mikey gets bottom for comming in at 7 complaining about not really having a section and starting his cut duties before helping out. He then got cut before Maria 330 and everyone else who got there at 530 and such. Don't really know how that happened
Date:9/23
Shift:630 b
Event:mc front a lot after 80s dance party after fantastic arcade
Customer: Lots of nerds from fan fest. Not too many other customers. The nerds were mostly in the dinning area as well as playing the free video games scattered throughout the store. The regular customers were???
Server: Bowling and Karaoke were dead zones. Dinning was busy bbut there were far less tables out there. Everyone seemed to hold their own.
Support:Bill and shley seemed to always stay busy. Res had nothing to do because it was super dead.
Kitchen:Everything came out smooth. One customer said they HATED the pie, but what ever.
Top Three/Bottom Three:Maria gets #1 tonight. She stayed longer than she was suppossed to and didnt complain. She did a good job and made over 2 bills as a 330 diner. Word up. Mikey gets bottom for comming in at 7 complaining about not really having a section and starting his cut duties before helping out. He then got cut before Maria 330 and everyone else who got there at 530 and such. Don't really know how that happened
Wednesday, September 22, 2010
Name:Jones
Date:8-21
Customer: it was nuts when I came in to work. All of the lanes were except for one. So I only had lane 6 for two and a half hours. Bleh. A little heads up when have been nice. The private party on the lanes compained to Jem about everything, but to Devin everything was fine... weird. Mostly it was complaints about the food taking so long to come out. I think two big parties like that is too much for our tiny Kitchen.
Server: Coleslaw,and Christine rocked dining after the PP chaos. Mahmood is doing an okay job, but a lot of folk are finding him hard to work with. He gets frustrated and can't handled the hussle. Also, he got trashed and started mugging down with some drunk lady on the floor in the dining room. I told him to take that crap outside, and he did. Gross. I"m not judging, cuz I KNOW I get my drink on at work all of the time, but that was gross.
Support: Andrew walked. He was screwing up the expo and everyone was yelling at him so he took off. Steven was awesome and jumped on the dishwashing because Isabella had to go home. He definitely redeemed himself after the other night. He was super positive about it, and never complained once. We were super slow and the Galla and Ian were waaaaay to busy running their mouths. Lindsey had hr hands full with those two. She's awesome as always. I had to tell the new ones several times to turn on lanes and to put my info in the Aloha. It's difficult to keep track when you are the only one on in bowling.
Kitchen: almost went down in flames, but pulled out of it. Matt is really good at what he does and he doesn't let the stress show...
Top Three/Bottom Three: Mahmood. He is the only server that irked me tonight.
Date:8-21
Shift:SL
Event:Boobmbox. They are getting more of a crowd every week.
Event:Boobmbox. They are getting more of a crowd every week.
Customer: it was nuts when I came in to work. All of the lanes were except for one. So I only had lane 6 for two and a half hours. Bleh. A little heads up when have been nice. The private party on the lanes compained to Jem about everything, but to Devin everything was fine... weird. Mostly it was complaints about the food taking so long to come out. I think two big parties like that is too much for our tiny Kitchen.
Server: Coleslaw,and Christine rocked dining after the PP chaos. Mahmood is doing an okay job, but a lot of folk are finding him hard to work with. He gets frustrated and can't handled the hussle. Also, he got trashed and started mugging down with some drunk lady on the floor in the dining room. I told him to take that crap outside, and he did. Gross. I"m not judging, cuz I KNOW I get my drink on at work all of the time, but that was gross.
Support: Andrew walked. He was screwing up the expo and everyone was yelling at him so he took off. Steven was awesome and jumped on the dishwashing because Isabella had to go home. He definitely redeemed himself after the other night. He was super positive about it, and never complained once. We were super slow and the Galla and Ian were waaaaay to busy running their mouths. Lindsey had hr hands full with those two. She's awesome as always. I had to tell the new ones several times to turn on lanes and to put my info in the Aloha. It's difficult to keep track when you are the only one on in bowling.
Kitchen: almost went down in flames, but pulled out of it. Matt is really good at what he does and he doesn't let the stress show...
Top Three/Bottom Three: Mahmood. He is the only server that irked me tonight.
Tuesday, September 21, 2010
Name: jem
Date: 9-20-2010
Shift: 630 bowling
Event: big band and my generation premiere party
Customer: wow! crazy night for a monday! however it wasn't the biggest turn out for big band. we had newbies work that event and i think the business was good for them to get their feet wet. when the premiere party began it rivaled friday crowds. lots of free drinks and celebs make for happy peeps. i think its funny how star-struck our staff can be. shouldn't we try to keep some of our composure in uniform though? i think professionalism goes a long way with these celebs especially if want them to came back. but making a memorable experience with them is always a plus. nice work sarah jones! ;)
Server: staffing was interesting with the massive events. lotsa newbies in dining tonight. i had caught wind from some of them about mahmood bitching and complaining about almost everything. he was apparently upset about other servers doing their end but he was a bit too demonstrative to not talk to a lead or manager about it. and how does this translate to his service with guests? i have serious concerns here. it makes me nervous having him on the floor talking to guests more than he did before. am i alone on this?
also, maria brought it to my attention that when she was opening she was the only one working on the front of the house. kris, mahmood and zack all decided to go cut fruit together and not help with the tables. and apparently they didn't even knock out the fruit all that quickly either. i believe ryan was informed about this then zack slowly helped with the glasses. what can we do to light a fire under these guys who get so complacent so quickly?
Support: shley has been a wonderful addition to this group. let's do something to show her some appreciation. whad'ya say? aside from that i don't have much to report here.
Kitchen: on point as usual. managed to juggle party platters and dining orders well. even though there were a lot of peeps in the building, i don't think the kitchen was terribly challenged throughout the night. nice work!
Top Three/Bottom Three: tops go to coltraine and the party staff. guests were really happy with all the service. bottoms to zack, mahmood and kris. boys gotta pick up thier game big!
Date: 9-20-2010
Shift: 630 bowling
Event: big band and my generation premiere party
Customer: wow! crazy night for a monday! however it wasn't the biggest turn out for big band. we had newbies work that event and i think the business was good for them to get their feet wet. when the premiere party began it rivaled friday crowds. lots of free drinks and celebs make for happy peeps. i think its funny how star-struck our staff can be. shouldn't we try to keep some of our composure in uniform though? i think professionalism goes a long way with these celebs especially if want them to came back. but making a memorable experience with them is always a plus. nice work sarah jones! ;)
Server: staffing was interesting with the massive events. lotsa newbies in dining tonight. i had caught wind from some of them about mahmood bitching and complaining about almost everything. he was apparently upset about other servers doing their end but he was a bit too demonstrative to not talk to a lead or manager about it. and how does this translate to his service with guests? i have serious concerns here. it makes me nervous having him on the floor talking to guests more than he did before. am i alone on this?
also, maria brought it to my attention that when she was opening she was the only one working on the front of the house. kris, mahmood and zack all decided to go cut fruit together and not help with the tables. and apparently they didn't even knock out the fruit all that quickly either. i believe ryan was informed about this then zack slowly helped with the glasses. what can we do to light a fire under these guys who get so complacent so quickly?
Support: shley has been a wonderful addition to this group. let's do something to show her some appreciation. whad'ya say? aside from that i don't have much to report here.
Kitchen: on point as usual. managed to juggle party platters and dining orders well. even though there were a lot of peeps in the building, i don't think the kitchen was terribly challenged throughout the night. nice work!
Top Three/Bottom Three: tops go to coltraine and the party staff. guests were really happy with all the service. bottoms to zack, mahmood and kris. boys gotta pick up thier game big!
Monday, September 20, 2010
Name:Jones
Date:yesterday
Shift:SL
Event: last minute DJ that kicked a bunch of ass...
Customer:SLOW. It was super slow all night. I didn't hear of any complaints from anyone in particular.
Server: It was newbie night, so i was expecting the worse. No problems at all! Alisha, Coleslaw, and Mahmood handled it fine. It was pretty slow, though. Mahmood is not the most enthusiastic server. He acts completely different around managers and other shiftleads, but i made a point of watching him on the sly. It's like he's going through the motions or something... I never once saw him smile at a table when he greeted them. He mostly grunts. I asked Coleslaw how he was doing and she said, " Oh he's fine. He hasn't snapped or yelled at all tonight." I've been told plenty of times to watch my facial expressions and they way I talk to people and I think he needs that speech. On the other hand, he was awesome about helping out his fellow server.
Support: Steven is a hot mess. There is always something wrong with that boy. He was not on the ball last night. I bussed most of my tables and when we would ask him to clean something, he would get annoyed. Mata ended up bussing my lanes, mostly. I think he had some problems with his wisdom teeth. He needs to let us know what's ailing him daily so we know what to expect.
Kitchen: awesome as always. Eric G. is the shit. And so is Garin. Garin was bussing tables cuz he was bored. nice.
Top Three/Bottom Three: Coleslaw, Taira, and Kristen for keeping busy even thought it was super slow/ the only persone that bugged tonight was Steven the busser.
Date:yesterday
Shift:SL
Event: last minute DJ that kicked a bunch of ass...
Customer:SLOW. It was super slow all night. I didn't hear of any complaints from anyone in particular.
Server: It was newbie night, so i was expecting the worse. No problems at all! Alisha, Coleslaw, and Mahmood handled it fine. It was pretty slow, though. Mahmood is not the most enthusiastic server. He acts completely different around managers and other shiftleads, but i made a point of watching him on the sly. It's like he's going through the motions or something... I never once saw him smile at a table when he greeted them. He mostly grunts. I asked Coleslaw how he was doing and she said, " Oh he's fine. He hasn't snapped or yelled at all tonight." I've been told plenty of times to watch my facial expressions and they way I talk to people and I think he needs that speech. On the other hand, he was awesome about helping out his fellow server.
Support: Steven is a hot mess. There is always something wrong with that boy. He was not on the ball last night. I bussed most of my tables and when we would ask him to clean something, he would get annoyed. Mata ended up bussing my lanes, mostly. I think he had some problems with his wisdom teeth. He needs to let us know what's ailing him daily so we know what to expect.
Kitchen: awesome as always. Eric G. is the shit. And so is Garin. Garin was bussing tables cuz he was bored. nice.
Top Three/Bottom Three: Coleslaw, Taira, and Kristen for keeping busy even thought it was super slow/ the only persone that bugged tonight was Steven the busser.
Monday, September 13, 2010
Name: Susie
Date: 9/12/10
Shift: Bowling Cl
Event: Rooster Jenkins extravaganza
Customer: It was super dead until about 9:30 when some people showed up for the show, but then died around 1230 when everything was over. The dj was awesome, but I feel sorry for him because no one stayed to listen.
Server: Zach really sucks as a karaoke server. I have found this out the past two times I was closing bowling and he closed karaoke. He does not pre bus rooms, he doesn't clean and wipe rooms in a timely manner after they leave, he leaves trays full of dirty glasses upstairs on the Aloha, not to mention when its time to pull drinks and put up chairs he is always closing out rooms late and cleaning up rooms that he never prebussed so he doesn't help with closing side work at all. And both nights that this occured, it wasn't busy. He had 2 or 3 rooms at one time. Last night was the second time in 2 weeks that he was MIA during closing duties, and I wound up putting up chairs by myself (Kristen did help last night), cleaning the sink, taking out trash and recycle, and basically doing everything because I don't want to sit around and wait for him to be done. Aaron was working the res desk and he definitely noticed that Zach is not a good karaoke server, and Kristen ran some of his drinks to a room and came out with a full tray of dirty glasses. Either he just has poor time management skills or he is just flat out lazy. I really don't think he should be scheduled karaoke shifts at all any more because there are other, newer people that would do a way better job than he is doing, such as Kristen.
Support: Steven B. was bussing, if you want to call it that. I bussed all of my own lanes and wiped all of them down myself, I don't think he cleaned anything for me. Garin is awesome, and Aaron did a great job by himself behind res. The well was running a little slow, like it does every Sunday because of the drink special.
Kitchen: It was so slow for these guys, I felt for them. Everything looked great that went out.
Top Three/Bottom Three: Zach is the bottom. I think Nicole L. is going to be our next star server. She rocks, and she never complains!!! Other 2 at the top are Kristen and Kyle for being productive and not complaining on a super slow shift.
Date: 9/12/10
Shift: Bowling Cl
Event: Rooster Jenkins extravaganza
Customer: It was super dead until about 9:30 when some people showed up for the show, but then died around 1230 when everything was over. The dj was awesome, but I feel sorry for him because no one stayed to listen.
Server: Zach really sucks as a karaoke server. I have found this out the past two times I was closing bowling and he closed karaoke. He does not pre bus rooms, he doesn't clean and wipe rooms in a timely manner after they leave, he leaves trays full of dirty glasses upstairs on the Aloha, not to mention when its time to pull drinks and put up chairs he is always closing out rooms late and cleaning up rooms that he never prebussed so he doesn't help with closing side work at all. And both nights that this occured, it wasn't busy. He had 2 or 3 rooms at one time. Last night was the second time in 2 weeks that he was MIA during closing duties, and I wound up putting up chairs by myself (Kristen did help last night), cleaning the sink, taking out trash and recycle, and basically doing everything because I don't want to sit around and wait for him to be done. Aaron was working the res desk and he definitely noticed that Zach is not a good karaoke server, and Kristen ran some of his drinks to a room and came out with a full tray of dirty glasses. Either he just has poor time management skills or he is just flat out lazy. I really don't think he should be scheduled karaoke shifts at all any more because there are other, newer people that would do a way better job than he is doing, such as Kristen.
Support: Steven B. was bussing, if you want to call it that. I bussed all of my own lanes and wiped all of them down myself, I don't think he cleaned anything for me. Garin is awesome, and Aaron did a great job by himself behind res. The well was running a little slow, like it does every Sunday because of the drink special.
Kitchen: It was so slow for these guys, I felt for them. Everything looked great that went out.
Top Three/Bottom Three: Zach is the bottom. I think Nicole L. is going to be our next star server. She rocks, and she never complains!!! Other 2 at the top are Kristen and Kyle for being productive and not complaining on a super slow shift.
Sunday, September 5, 2010
Name:Jones
Customer: I didn't hear of any complaints. It was pretty slow at first, then it got hoppin' later on in the evening after cuts were made.
Server: We weren't busy enough for all of the servers to be on, but once the cuts were made in dining, everyone got busy. Everyone was running drinks and helping each other out. I think we as shift leaders need to stop signing checkouts before the section closers sign. Maybe I'm the only one who does this. I'll stop. But tonight Kristen turned in her checkout without getting Lucas to sign her out. she thought it was okay because I checked her out. I told her she still had to get both signatures. I knew what closing duties she did, but Lucas didn't know. He overreacted a bit.
Support:Good job all around.
Kitchen: They are as consistent as ever.
Top Three/Bottom Three: Everyone did a swell job tonight.
Date: 9/4/10
Shift:SL
Event:Intergalactic Dance party. Meh. It was okay.
Shift:SL
Event:Intergalactic Dance party. Meh. It was okay.
Customer: I didn't hear of any complaints. It was pretty slow at first, then it got hoppin' later on in the evening after cuts were made.
Server: We weren't busy enough for all of the servers to be on, but once the cuts were made in dining, everyone got busy. Everyone was running drinks and helping each other out. I think we as shift leaders need to stop signing checkouts before the section closers sign. Maybe I'm the only one who does this. I'll stop. But tonight Kristen turned in her checkout without getting Lucas to sign her out. she thought it was okay because I checked her out. I told her she still had to get both signatures. I knew what closing duties she did, but Lucas didn't know. He overreacted a bit.
Support:Good job all around.
Kitchen: They are as consistent as ever.
Top Three/Bottom Three: Everyone did a swell job tonight.
Friday, September 3, 2010
Name: Susie
Date: 9/2/10
Shift: Bowling Cl
Event: GWD, then Karaoke
Customer: It was busy as usual in Geeks, and the rest of dining was busy too. Bowling was kind of slow, and karaoke didn't get busy til late. Every week GWD fills up and we run out of tables; the table numbers in there are always different which makes it difficult to run drinks and food for people working the ballroom. I think we need to have a set floor map for this event, and we also need 3 servers working instead of 2. Every time 2 servers get super weeded and no one can really help them too much because all of the table numbers are wrong.
Zach got busy after 11, and had an issue with his last room (Xanadu) sneeking in alcohol. I know that he is new to karaoke, and for the most part he is doing awesome up there, but last night he went down in flames around last call until drink pick up time. He only had 2 rooms, but both were completely full of glasses, there was a tray full of glasses on the Aloha station upstairs, beer bottles everywhere - it was a wreck. I asked him if he was doing okay, and he said he was fine - never asked for help. Mel told him that he needs to ask for bussing help in the future, however we did not have a closing busser or a door guy to help. So I put up all the chairs by myself, not even realizing that he needed help. Anyway, we left around 2:30.
Server: Lucas had a few mistakes, but he kept telling me he was having a weird day and kept forgetting stuff. I did several comps for him, it just seemed like he couldn't get on track. I told him not to worry about it, that it happens.
Support: Steven Banks expressed to me that he has been told several times that he would move up to server, but no one has said anything to him about it since. He also hasn't heard anything about the bar back position that he said he had interest in. He seems really frustrated that he isn't getting feedback from anyone on these issues.
Bussers were good. The well got backed up a couple of times. I swear if Caitlin sits in that chair behind the res desk all night again, I might lose it! She never asks if we need help, and I rarely see her go out and wipe a lane down. She seriously sat in that chair the entire night, just waiting to get cut.
Kitchen: Wicked awesome, they handled the GWD pop well.
Top Three/Bottom Three: Top - I have to include Zach here because he did not have a room until 11, but he was helping out the dining room almost the whole time. He was greeting tables, running drinks and food, and doing side work, he was a big help. My other choices are Mikey and Nicole Brandt because they both had to stay longer than they expected to, but they didn't complain at all and did a bunch of side work. Bottom - Lucas because he couldn't really maintain his own section, let alone help anyone out or do side work. But he is usually good, I think he just had an off night.
Date: 9/2/10
Shift: Bowling Cl
Event: GWD, then Karaoke
Customer: It was busy as usual in Geeks, and the rest of dining was busy too. Bowling was kind of slow, and karaoke didn't get busy til late. Every week GWD fills up and we run out of tables; the table numbers in there are always different which makes it difficult to run drinks and food for people working the ballroom. I think we need to have a set floor map for this event, and we also need 3 servers working instead of 2. Every time 2 servers get super weeded and no one can really help them too much because all of the table numbers are wrong.
Zach got busy after 11, and had an issue with his last room (Xanadu) sneeking in alcohol. I know that he is new to karaoke, and for the most part he is doing awesome up there, but last night he went down in flames around last call until drink pick up time. He only had 2 rooms, but both were completely full of glasses, there was a tray full of glasses on the Aloha station upstairs, beer bottles everywhere - it was a wreck. I asked him if he was doing okay, and he said he was fine - never asked for help. Mel told him that he needs to ask for bussing help in the future, however we did not have a closing busser or a door guy to help. So I put up all the chairs by myself, not even realizing that he needed help. Anyway, we left around 2:30.
Server: Lucas had a few mistakes, but he kept telling me he was having a weird day and kept forgetting stuff. I did several comps for him, it just seemed like he couldn't get on track. I told him not to worry about it, that it happens.
Support: Steven Banks expressed to me that he has been told several times that he would move up to server, but no one has said anything to him about it since. He also hasn't heard anything about the bar back position that he said he had interest in. He seems really frustrated that he isn't getting feedback from anyone on these issues.
Bussers were good. The well got backed up a couple of times. I swear if Caitlin sits in that chair behind the res desk all night again, I might lose it! She never asks if we need help, and I rarely see her go out and wipe a lane down. She seriously sat in that chair the entire night, just waiting to get cut.
Kitchen: Wicked awesome, they handled the GWD pop well.
Top Three/Bottom Three: Top - I have to include Zach here because he did not have a room until 11, but he was helping out the dining room almost the whole time. He was greeting tables, running drinks and food, and doing side work, he was a big help. My other choices are Mikey and Nicole Brandt because they both had to stay longer than they expected to, but they didn't complain at all and did a bunch of side work. Bottom - Lucas because he couldn't really maintain his own section, let alone help anyone out or do side work. But he is usually good, I think he just had an off night.
Wednesday, September 1, 2010
i made mike judge laugh!
Name: Sarah
Date:8/31/10
Shift:SL
Event:Boombox- there were a few more folks than usual. I think the free shows are gonna work out better. They were great, as usual.
Customer: It was fairly slow in dining and karaoke. Bowling was "weekday steady". I had a lane upset because Kristen turned off the lanes a 1:58am. Problem was, she didn't ask if they were done and didn't tell me she was turning off the lane. They only had two frames left and it was only three people. they were pretty pissed. I don't blame them. I would like to be warned when my lanes are being shut down. Mike Judge came and bowled. He had fun and drank Amstel Light all night. He also geeked out a bit because claude coleman (ween drummer) was in the lanes next to him. Awesome!
Server: Everyone kept busy. The cuts were made pretty early, so everyone was moving and shaking to get out. I don't mind cutting everyone when its slow, but it makes me want to keep a busser on. the ballroom was a mess at closing. It was too dark to tell really or I would have made Mikey pre-buss before he left.
Support: Even though Kristen turned off the lanes a lil early, she's a damn good worker. She and Adrian helped me clean the ballroom and dining room. She helped with the chairs and wiped down tables, too. Shley is great on Expo.
Kitchen: Excellence in the slowness.
Top Three/Bottom Three: Everyone did their jobs.
Date:8/31/10
Shift:SL
Event:Boombox- there were a few more folks than usual. I think the free shows are gonna work out better. They were great, as usual.
Customer: It was fairly slow in dining and karaoke. Bowling was "weekday steady". I had a lane upset because Kristen turned off the lanes a 1:58am. Problem was, she didn't ask if they were done and didn't tell me she was turning off the lane. They only had two frames left and it was only three people. they were pretty pissed. I don't blame them. I would like to be warned when my lanes are being shut down. Mike Judge came and bowled. He had fun and drank Amstel Light all night. He also geeked out a bit because claude coleman (ween drummer) was in the lanes next to him. Awesome!
Server: Everyone kept busy. The cuts were made pretty early, so everyone was moving and shaking to get out. I don't mind cutting everyone when its slow, but it makes me want to keep a busser on. the ballroom was a mess at closing. It was too dark to tell really or I would have made Mikey pre-buss before he left.
Support: Even though Kristen turned off the lanes a lil early, she's a damn good worker. She and Adrian helped me clean the ballroom and dining room. She helped with the chairs and wiped down tables, too. Shley is great on Expo.
Kitchen: Excellence in the slowness.
Top Three/Bottom Three: Everyone did their jobs.
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