Name:jonesy
Date:11/26/2010
Shift:sl 630 b
Event:Copa Kings

Customer: Everyone was great. An nice older crowd. Just like last day after thanksgiving, it was a lot of families. Dining was steady all throughout the dinner rush,as well as bowling and karaoke. This was probably the busiest copa kings crowd we have ever gotten.



Server: Everyone as on the money tonight. It was busy, but it was smooth like butter. Teamwork and good attitudes all around. I was glad to have such an all-star staff tonight.





Support: Steven is really doing such a great job. Cameron and Aaron were a little iffy behind the reservations desk tonight. Maybe they shouldn't be scheduled together? Or maybe they just need a stern talking to.




Kitchen: Jesse rocks. The kitchen rocks and Eric G. is a god. They are all really stepping it up. It was good staff tonight.





Top Three/Bottom Three: Seriously, no one deserves to be on the bottom three tonight. Everyone was on the ball and i didn't hear one complaint. Way to go, team!

Name:Jonesy
Date:11/23/10
Shift:630 B SL
Event: Boombox

Customer: There were a few mess ups with the reservations desk and some fees had to be comped. The customers were cool about it and Adrian smoothed everything over like a champ. Bowling was a bit busy, dining was steady but died quickly around eight or so. Karaoke was somewhat steady for a tuesday night. Bowling and Karaoke died around midnight.



Server: I'm really happy about the staff we have now. Everyone was on the ball and doing what they were supposed to. Steven Paul and Coltrane were on PP but were very helpful after it was over. Note: Everyone is burnt out. I don't know how to remedy this, but it is definitely happening. I think we need some kind of boost.





Support: Steven kicked ass. His attitude has improved remarkably. He mentioned that he doesn't understand why he hasn't been server trained yet. Maybe someone should talk to him about this?




Kitchen: on the ball. Jesse is a badass and I am happy to have her on our team. She is doing a better job than some of the people who have been here for months. kudos on that hire.





Top Three/Bottom Three:Kyle, Coltrane and Kris Janes/ Stephan Paul because he peaced out without doing his share of the closing duties. I love the guy, but that ain't right.

Name:Jonesy
Date:11/22/10
Shift:PP/ 630 B
Event:Spy Kids

Customer: Everyone in the PP was super cool and laid back. The kids were well behaved and everyone had a great time. One person was upset that he got cut-0ff but got into the cab that was called for him. Another person refused a cab and Heather had to chase him down and call the cops.



Server: It was pretty slow so everyone was on the ball.





Support: Steven did a great job tonight. Him and Ian are really stepping it up!




Kitchen: Pumped out all of the PP food with ease. After nine, it pretty much died in dining.





Top Three/Bottom Three: Everyone did a great job keeping busy.

Name:Jonesy
Date:11/8/10
Shift:SL Bowling
Event:ROT

Customer: It was a steady night. Cocktail was a bit busy with the ROT crowd. There were only a few complaints and they were mostly about food.



Server: Lucas followed me around with his checkout after I asked him politely to wait. He badgered me to the point were I just signed his checkout to get him out of my face. When I looked around to check on him, he had left a bit of silverware. We need to tell the servers to wait on silverware unless we are running out. Too many times do I see silverware and the servers telling me that they did their share an hour ago. Mikey crashed and burned in cocktail. He had one thing go wrong and just couldn't get his head on right after that. I thought he handled being frustrated pretty well. He didn't get aggressive at all, but he should've asked for help. In his defense, he never gets weeded like that.





Support: They did a fine job keeping up with everything.




Kitchen: There were a few food items that needed to be comped. Bison meatloafs came out cold. A few items were undercooked. Other than that, they were on point.




Top Three/Bottom Three: Jem kept his head on a helped out a lot with the Mikey situation./ Lucas for badgering me a checkout and Mikey for not asking for help.