Name: Susie Harrison
Date: 07/30/10 Sat.
Shift: Bowling Close
Event: guilty pleasure karaoke
Customer: It was soooooo slow!! We were 1 on in bowling before midnight. I got a 2 lane party around 12 that came from Casbah and they were pretty drunk so I cut them off. They of course tried to order from the bar, but I told Aaron who they were so he didn't serve them. One of the guys did lie to him though and said he was with another party, so I got Mel to explain that they were cut off. She always has my back, its awesome.
Server: Everyone was just trying to stay positive and make it through because it was so slow and it was a night of bad tippers, for the most part.
Support: I think Jonesy told me that once she was off she sat at the bar for over 5 minutes before anyone acknowledged her because the bar was so busy cleaning. She only told me this because customers were there waiting as well. Bussers were on their game tonight, and Eric was solid in the expo line again. Res desk was hectic because Katrina had to do everything. Laura is still really slow back there and just kind of stands around waiting for someone to tell her what to do. Katrina was doing everything except seating people at lanes or rooms. Katrina rocks, but she was frustrated.
Kitchen: It was really slow, so no issues here.
Top Three/Bottom Three: Mikey, Brittany Walker and Coltraine. Bottom - Sean is really the only one here. He just kind of stood around all night and I never really saw him do any side work.
Saturday, July 31, 2010
Friday, July 30, 2010
Name: jem
Date: 7-29-2010
Shift: 630 bowling
Event: geeks/karaoke salvation
Customer: decent thursday night with geeks. lots of big parties in dining that moved to karaoke or bowling. For the most part guests were very pleased from what i know. there were a few couples in bowling that were getting upset with how long drinks were taking which made it difficult to keep them from going to the bar.
Server: well i had 2 large parties that came from dining that were upset that they weren't informed about the texas pints specials until they got to bowling with me and adrian. i know one of them was with dawn. i think that as we are enforcing the new programs that pushing our drink specials nights should be included.
Support: i think i had a busser come to bowling to help me out twice all night. i'm pretty much getting used to bussing my own lanes these days. other important note tho....res desk has been getting into some bad habits lately. just incomplete work like bringing guests to lanes and forgetting to turn on the lane or bring scorecards or explain anything. katrina sat a lane w/o scorecards or turning on the lane. adrian pointed that out to her and she was like "meh.....it happens." what is up with that? that's not acceptable. if she doesn't care, why is she here? these two areas need a lot of attention before it gets even worse.
Kitchen: kitchen was a strength tonight. had a lot of large parties and private parties and got things out on time with no to little quality issuse. i didn't have to comp any food tonight.
Top Three/Bottom Three: top - pat, devin and steven. all of them were pretty busy and still found time to help out. bottom 3 - dawn and katrina...i know katrina's not a server but this needed to be noted. dawn was having problems managing her big tops and weren't telling them about specials.
Date: 7-29-2010
Shift: 630 bowling
Event: geeks/karaoke salvation
Customer: decent thursday night with geeks. lots of big parties in dining that moved to karaoke or bowling. For the most part guests were very pleased from what i know. there were a few couples in bowling that were getting upset with how long drinks were taking which made it difficult to keep them from going to the bar.
Server: well i had 2 large parties that came from dining that were upset that they weren't informed about the texas pints specials until they got to bowling with me and adrian. i know one of them was with dawn. i think that as we are enforcing the new programs that pushing our drink specials nights should be included.
Support: i think i had a busser come to bowling to help me out twice all night. i'm pretty much getting used to bussing my own lanes these days. other important note tho....res desk has been getting into some bad habits lately. just incomplete work like bringing guests to lanes and forgetting to turn on the lane or bring scorecards or explain anything. katrina sat a lane w/o scorecards or turning on the lane. adrian pointed that out to her and she was like "meh.....it happens." what is up with that? that's not acceptable. if she doesn't care, why is she here? these two areas need a lot of attention before it gets even worse.
Kitchen: kitchen was a strength tonight. had a lot of large parties and private parties and got things out on time with no to little quality issuse. i didn't have to comp any food tonight.
Top Three/Bottom Three: top - pat, devin and steven. all of them were pretty busy and still found time to help out. bottom 3 - dawn and katrina...i know katrina's not a server but this needed to be noted. dawn was having problems managing her big tops and weren't telling them about specials.
Saturday, July 24, 2010
Name: Jonesy
Date:7-23-2010
Shift: 630 B
Event: Dance Party
Date:7-23-2010
Shift: 630 B
Event: Dance Party
Customer: It was a pretty wacky night. There were a few reservations in bowling and karaoke that were mixed up. We had to offer free champagne and comp fees to make a bride happy. when I got the wedding party in Bowling they seemed pretty happy. We had to kick out a party in the Casbah for bringing in a case of Budlight. How in the heck did they sneak a CASE of BudLight in the bar? Something is not happening at the door. Do we have to start checking bags before they go up in karaoke? Is that legal? Also, can we start deny guests karaoke rooms if they are obviously intoxicated?
Server: It was pretty steady all night. Everyone did a good job with the pace. Zach is excelling as a server. Jem says he sells pretty well and we all agree that he's ready to train for bowling and karaoke.
Support: No complaints on my side. They did an excellent job last night.
Kitchen: Way to go. The rocked it.
Top Three/Bottom Three: Zach, Brittany and Coltrain rocked it. Everyone on last night pulled there weight so i have no bottom three.
Server: It was pretty steady all night. Everyone did a good job with the pace. Zach is excelling as a server. Jem says he sells pretty well and we all agree that he's ready to train for bowling and karaoke.
Support: No complaints on my side. They did an excellent job last night.
Kitchen: Way to go. The rocked it.
Top Three/Bottom Three: Zach, Brittany and Coltrain rocked it. Everyone on last night pulled there weight so i have no bottom three.
Friday, July 23, 2010
Name:Jason
Date:Th July 22
Shift:630 B
Event:geeks then Table manners
Customer: Super busy for geeks. Enough so that the bar seemed weeded a lot. Not really their fault but if geeks stays as busy as it was, we may need some bar help in the well. A couple alamo servers came up to me at the end of the night and told me that they heard some customers complaining. A couple of girls were at a big top which consisted of 50, 60 and 70 i believe and apprently had to go to the bar and order their drinks. Unacceptable, especially since mel did not cut many dining servers at that time, if any at all. Rob had to serve them so he might have more info. I also heard about a couple that was complaining about their service while they were outside smoking. I don't know where they were sitting, because this was all second hand, but no bueno.
Server:
Super busy, especially in dining. Pat and Taira rocked geeks as good as they could. We had to move several tables from dining into the ballroom to accommodate everyone, so a lot of the table numbers were confusing which we will have to address if geeks stays as busy as it was. I mentioned the bad service above. Not sure who it was though, tried. Im inclined to think it was Zach, because Kris said he never had a big top.
Support:
Busers were terrible at times. Ezra is a parasite that does nothing at times. When we were frantically trying to move tables she and Andrew were chatting it up and the back. Chevy was pissed and we were all trying to find them. Hard to want to pay tip share when shit like this goes down.
Kitchen:
Seemed to hold their own on a busy night. Hooray
Top Three/Bottom Three:Pat and Taira get Kudus for handling the busiest geeks to date
Date:Th July 22
Shift:630 B
Event:geeks then Table manners
Customer: Super busy for geeks. Enough so that the bar seemed weeded a lot. Not really their fault but if geeks stays as busy as it was, we may need some bar help in the well. A couple alamo servers came up to me at the end of the night and told me that they heard some customers complaining. A couple of girls were at a big top which consisted of 50, 60 and 70 i believe and apprently had to go to the bar and order their drinks. Unacceptable, especially since mel did not cut many dining servers at that time, if any at all. Rob had to serve them so he might have more info. I also heard about a couple that was complaining about their service while they were outside smoking. I don't know where they were sitting, because this was all second hand, but no bueno.
Server:
Super busy, especially in dining. Pat and Taira rocked geeks as good as they could. We had to move several tables from dining into the ballroom to accommodate everyone, so a lot of the table numbers were confusing which we will have to address if geeks stays as busy as it was. I mentioned the bad service above. Not sure who it was though, tried. Im inclined to think it was Zach, because Kris said he never had a big top.
Support:
Busers were terrible at times. Ezra is a parasite that does nothing at times. When we were frantically trying to move tables she and Andrew were chatting it up and the back. Chevy was pissed and we were all trying to find them. Hard to want to pay tip share when shit like this goes down.
Kitchen:
Seemed to hold their own on a busy night. Hooray
Top Three/Bottom Three:Pat and Taira get Kudus for handling the busiest geeks to date
Wednesday, July 21, 2010
Name: Jem
Date: 7-21-201
Shift: 630 bowling
Event: no event
Customer: painfully slow night everywhere except the private party and karaoke. kinda strange tho for being happy hour all day. i think we should have more of an effort to promote this night....especially the servers who usually work wednesdays. tickets are low but if we're super packed we should all make money. otherwise it seems that the PP was very pleased when they left and no real issues came up that i was aware of.
Server: man i wish i had more to report but it was slow and everyone managed their guests ok. there were a few server error rings by sean and it did seem like peeps were putting themselves on an island. but it wasn't that busy so it probably didn't matter.
Support: mamoot did really well as usual. i wish the others would follow his example.
Kitchen: no issues here....but really didn't have any wave of tickets to challenge them.
Top Three/Bottom Three: susie, steven paul and PP staff. they were probably the only ones even somewhat busy and definitely held thier ground. i'm sorry...i wish there was more to work with but it was a rather uneventful night.
Date: 7-21-201
Shift: 630 bowling
Event: no event
Customer: painfully slow night everywhere except the private party and karaoke. kinda strange tho for being happy hour all day. i think we should have more of an effort to promote this night....especially the servers who usually work wednesdays. tickets are low but if we're super packed we should all make money. otherwise it seems that the PP was very pleased when they left and no real issues came up that i was aware of.
Server: man i wish i had more to report but it was slow and everyone managed their guests ok. there were a few server error rings by sean and it did seem like peeps were putting themselves on an island. but it wasn't that busy so it probably didn't matter.
Support: mamoot did really well as usual. i wish the others would follow his example.
Kitchen: no issues here....but really didn't have any wave of tickets to challenge them.
Top Three/Bottom Three: susie, steven paul and PP staff. they were probably the only ones even somewhat busy and definitely held thier ground. i'm sorry...i wish there was more to work with but it was a rather uneventful night.
Monday, July 19, 2010
Name: Jem
Date: 7-19-2010
Shift: 630 bowling
Event: big band
Customer: another busy night in bowling and a nice turn-out for big band. guests were pleased and seemed to be enjoying themselves. karaoke and bowling were not busy at all.
Server: sean, kris and zach performed well! sean seems to be picking up his game a bit. it seems like you gotta keep him busy to stay focused i suppose. zach had the busy section in dining and did well and kris seems to be making good strides. overall not terribly busy outside of dining so everything went along smoothly....i would hope so with 4 shift leads scheduled!
Support: didn't have any issues with support. seemed to be a pace steven could stay effective with.
Kitchen: kitchen did well. no large parties today and food quality tonight was up to par. nice work!
Top Three/Bottom Three: i'm giving kuddos to sean, zach and kris for steady improvement on a quasi-busy shift with no errors to my knowledge. not to take away anything from the leads, but leads are expected to perform well anyways.
Date: 7-19-2010
Shift: 630 bowling
Event: big band
Customer: another busy night in bowling and a nice turn-out for big band. guests were pleased and seemed to be enjoying themselves. karaoke and bowling were not busy at all.
Server: sean, kris and zach performed well! sean seems to be picking up his game a bit. it seems like you gotta keep him busy to stay focused i suppose. zach had the busy section in dining and did well and kris seems to be making good strides. overall not terribly busy outside of dining so everything went along smoothly....i would hope so with 4 shift leads scheduled!
Support: didn't have any issues with support. seemed to be a pace steven could stay effective with.
Kitchen: kitchen did well. no large parties today and food quality tonight was up to par. nice work!
Top Three/Bottom Three: i'm giving kuddos to sean, zach and kris for steady improvement on a quasi-busy shift with no errors to my knowledge. not to take away anything from the leads, but leads are expected to perform well anyways.
Name: Jonesy
Date:7-18
Shift:630 B SL
Event: More Cowbell
Customer: There was a private party for most of the night in the Ballroom. Everyone seemed quite happy. Besides that, it was extremely slow. The PP loved the cheesy cover band. The band was alright for a sixth street cover band. The covered Easy-E and that gave them at least five cool points.
Server: No complaints. We need remind the closers to tell everyone to check out with the SL before they leave.
Support: Mahmood is very apprehensive about bussing lanes while there are still people there. I tried to explain to him that patrons tend to linger in the lanes and it helps to get them to leave when the busser is there clearing the tables. I told him that no server would ask him to clear a lane unless it was time, but he still didn't seem to get it. He seemed to think that it didn't matter as long as there wasn't a reservation waiting. I've lost money over this issue before with him and I feel that if I bring it up again, he'll just think i'm being a nag.
Kitchen: No problems there. They rocked the slowness.
Top Three/Bottom Three: Suzie, Zach, Taira. She hardly made any money, but she was helping everyone out and running drinks like crazy.
Date:7-18
Shift:630 B SL
Event: More Cowbell
Customer: There was a private party for most of the night in the Ballroom. Everyone seemed quite happy. Besides that, it was extremely slow. The PP loved the cheesy cover band. The band was alright for a sixth street cover band. The covered Easy-E and that gave them at least five cool points.
Server: No complaints. We need remind the closers to tell everyone to check out with the SL before they leave.
Support: Mahmood is very apprehensive about bussing lanes while there are still people there. I tried to explain to him that patrons tend to linger in the lanes and it helps to get them to leave when the busser is there clearing the tables. I told him that no server would ask him to clear a lane unless it was time, but he still didn't seem to get it. He seemed to think that it didn't matter as long as there wasn't a reservation waiting. I've lost money over this issue before with him and I feel that if I bring it up again, he'll just think i'm being a nag.
Kitchen: No problems there. They rocked the slowness.
Top Three/Bottom Three: Suzie, Zach, Taira. She hardly made any money, but she was helping everyone out and running drinks like crazy.
Sunday, July 18, 2010
Name: Susie Q
Date: 7/17/10
Shift: Bowling Close
Event: 80's Dance Party
Customer: Lots of drunk people as usual. Mena had a table complain about Taira setting a plate of food on a chair next to the table while dropping food. I know Chevy put this in her blog, but just thought I'd mention it here too. Other than that, I didn't hear of any other issues.
Server: (Shift Note) People need to be doing side work, for real! Seems like Thurs - Sat people were slacking. Fruit not getting re-stocked at the bar, low ice, empty water pitchers, etc. Plenty of people waiting for their drinks at the bar though. Another Shift Note - not enough fruit is being cut Thurs - Sat as well. The par needs to be increased and/or the new people that open need to check and see if the bar has stocked fruit before cutting fruit. I think we could up the par for lemon wheels because of all the new drinks with lemon wheels on them, and twists too.
Support: Bussers did a pretty good job tonight! The bar got overwhelmed around 12:30 or 1 and Billie and Chevy had to get behind the bar and help out. They got through it and I think everything came out correct.
Kitchen: There were some issues with long cook times tonight. I had a 25 minute fries ticket because they forgot about it. I also had a forty minute banana split and Walker had a 40 minute fish special. They were really busy for a little while and then, as usual, it died down towards the end.
Top Three/Bottom Three:
Top - Jonesy, Steven Paul, and Mahmood cause they were the bomb.com I think that people in dining just need to step up the side work, but I can't really name a bottom three.
Date: 7/17/10
Shift: Bowling Close
Event: 80's Dance Party
Customer: Lots of drunk people as usual. Mena had a table complain about Taira setting a plate of food on a chair next to the table while dropping food. I know Chevy put this in her blog, but just thought I'd mention it here too. Other than that, I didn't hear of any other issues.
Server: (Shift Note) People need to be doing side work, for real! Seems like Thurs - Sat people were slacking. Fruit not getting re-stocked at the bar, low ice, empty water pitchers, etc. Plenty of people waiting for their drinks at the bar though. Another Shift Note - not enough fruit is being cut Thurs - Sat as well. The par needs to be increased and/or the new people that open need to check and see if the bar has stocked fruit before cutting fruit. I think we could up the par for lemon wheels because of all the new drinks with lemon wheels on them, and twists too.
Support: Bussers did a pretty good job tonight! The bar got overwhelmed around 12:30 or 1 and Billie and Chevy had to get behind the bar and help out. They got through it and I think everything came out correct.
Kitchen: There were some issues with long cook times tonight. I had a 25 minute fries ticket because they forgot about it. I also had a forty minute banana split and Walker had a 40 minute fish special. They were really busy for a little while and then, as usual, it died down towards the end.
Top Three/Bottom Three:
Top - Jonesy, Steven Paul, and Mahmood cause they were the bomb.com I think that people in dining just need to step up the side work, but I can't really name a bottom three.
Saturday, July 17, 2010
Name:Sarah
Date: july 16th
Shift: 630 B CL
Event: The Blue Hit
Customer: It was pretty slow for a friday. If there were any complaints from customers, I didn't hear any. I noticed though, with the dining tables in the bowling lanes, customers seem to expect stellar dining service. Not that they don't deserve it, but i wish there was some way to let them know that those tables are treated as a cocktail section.
Server: It seems that some of the servers are having trouble with side duties. Suzie and Coltrane were the only servers re-stocking the ice, garnishes, etc. Aren't certain duties assigned to certain sections? Maybe we should have the SL go around reminding everyone of their specific duty. That way when it's not done, we can playfully remind them in a non-aggressive way. I hate to say this, but I think the closers are getting a little carried away with leaving before two. Sean wanted me to close his section down with only thirty minutes left. He clocked out with ten minutes left in his shift and with dirty tables in the dining room. Unless you are absolutely done with all of your duties, then you should not be asking to leave at one-thirty five. Yes, i said i'd put the chairs, but no he did not check out with me.
Support: They were fine. Andrew and Mahmood were exactly where they were supposed to be at all times it seemed.
Kitchen: everything went smooth. Their was a last minuted BS and they pumped it all out with ease. (giggle)
Top Three: Suzie, Coltrane and Kyle
Date: july 16th
Shift: 630 B CL
Event: The Blue Hit
Customer: It was pretty slow for a friday. If there were any complaints from customers, I didn't hear any. I noticed though, with the dining tables in the bowling lanes, customers seem to expect stellar dining service. Not that they don't deserve it, but i wish there was some way to let them know that those tables are treated as a cocktail section.
Server: It seems that some of the servers are having trouble with side duties. Suzie and Coltrane were the only servers re-stocking the ice, garnishes, etc. Aren't certain duties assigned to certain sections? Maybe we should have the SL go around reminding everyone of their specific duty. That way when it's not done, we can playfully remind them in a non-aggressive way. I hate to say this, but I think the closers are getting a little carried away with leaving before two. Sean wanted me to close his section down with only thirty minutes left. He clocked out with ten minutes left in his shift and with dirty tables in the dining room. Unless you are absolutely done with all of your duties, then you should not be asking to leave at one-thirty five. Yes, i said i'd put the chairs, but no he did not check out with me.
Support: They were fine. Andrew and Mahmood were exactly where they were supposed to be at all times it seemed.
Kitchen: everything went smooth. Their was a last minuted BS and they pumped it all out with ease. (giggle)
Top Three: Suzie, Coltrane and Kyle
Bottom Two: Sean kinda irked me when he took off with ten minutes left in his shift. Jason took off without getting checked out, but in his defense, he was sick.
Thursday, July 15, 2010
Name:Sarah J
Customer: It was pretty steady for a Monday. There was a big 50 top in the dining room that Doug and Zach handled pretty well. There were only a couple of comps for some of the classic drinks. I don't people are reading the menu very well. All they see are $5 drinks and they pick something that sounds good. I've had to comp few drinks because people didn't know what they were getting into. Maybe we should have a tutorial on the drinks and how to sell them and figure which ones cater to certain folks..
Server: Everyone seemed really busy, but the sales weren't so high. As always with the ROT crowd, people were impatient, but that's just because they are old and don't remember what their server looks like. With that being said, Jem had a hard time finding Dawn. Apparently she kept pulling houdini's all night and Jem was basically taking care of all of her tables. He said he could've handled Cocktail all by himself, that's how much she was gone. She made the mistake of thinking she could wander around as soon as her tables were okay. Nope. Those people are OLD.As soon as you turn your back, they're wondering where their server is and bugging everyone in a highball shirt. And they LIE. They'll say, " I haven't seen my server in like, 20 minutes.Can you help me?" Bull. I think we need to stress how important it is for the servers to stay in close to cocktail on Mondays.
Support: I pretty much bussed 90% of my lanes. If it wasn't me, it was the res desk folks which is awesome by the way. Ezra got cut pretty early and it was only Andrew on. It's not that he wasn't trying, he was just really busy bussing dining. Karaoke and Bowling got NO support love. Maybe the busser shouldn't get cut until after dinner rush. I'm not sure why Ezra was cut so early, but it's the second time it's happened. And both times it wasn't a good idea.
Kitchen: The 50 top had them pretty busy for a good hour or so, but the food was still coming out at reasonable times. Steven handled expo pretty well and everyone was around to help take the food out.
Date:July 12th
Shift: 6:30 B CL
Event:ROTBB
Shift: 6:30 B CL
Event:ROTBB
Customer: It was pretty steady for a Monday. There was a big 50 top in the dining room that Doug and Zach handled pretty well. There were only a couple of comps for some of the classic drinks. I don't people are reading the menu very well. All they see are $5 drinks and they pick something that sounds good. I've had to comp few drinks because people didn't know what they were getting into. Maybe we should have a tutorial on the drinks and how to sell them and figure which ones cater to certain folks..
Server: Everyone seemed really busy, but the sales weren't so high. As always with the ROT crowd, people were impatient, but that's just because they are old and don't remember what their server looks like. With that being said, Jem had a hard time finding Dawn. Apparently she kept pulling houdini's all night and Jem was basically taking care of all of her tables. He said he could've handled Cocktail all by himself, that's how much she was gone. She made the mistake of thinking she could wander around as soon as her tables were okay. Nope. Those people are OLD.As soon as you turn your back, they're wondering where their server is and bugging everyone in a highball shirt. And they LIE. They'll say, " I haven't seen my server in like, 20 minutes.Can you help me?" Bull. I think we need to stress how important it is for the servers to stay in close to cocktail on Mondays.
Support: I pretty much bussed 90% of my lanes. If it wasn't me, it was the res desk folks which is awesome by the way. Ezra got cut pretty early and it was only Andrew on. It's not that he wasn't trying, he was just really busy bussing dining. Karaoke and Bowling got NO support love. Maybe the busser shouldn't get cut until after dinner rush. I'm not sure why Ezra was cut so early, but it's the second time it's happened. And both times it wasn't a good idea.
Kitchen: The 50 top had them pretty busy for a good hour or so, but the food was still coming out at reasonable times. Steven handled expo pretty well and everyone was around to help take the food out.
Bar: I added this one because I wanted to mention something that bothered me slightly. I understand that the bartenders want to get the hell out of dodge as soon as possible and it helps if they break down the server well early in the night. However, it was still busy in dining as well as Bowling when they announced that they were breaking down the well. Britt and I had full lanes, Nicole had three or four rooms and dining was steady up until about eleven. The bartenders were so busy breaking down and cleaning that they were neglecting the well and customers. This doesn't happen very often, but when it does, it sucks. I don't mind carrying my tickets to the front well, but it needs to happen when we are dead and only when we are dead.
Top Three: Jem, Kris, and Zach. Kris improved quite a bit and Zach handled the big top quite well.
Top Three: Jem, Kris, and Zach. Kris improved quite a bit and Zach handled the big top quite well.
Bottom Three: Dawn, Doug and Nicole G. Dawn was nowhere to be found for a while, Doug never does side work when he's on the floor, and Nicole G. bugged me about leaving with only forty minutes left on her shift. Really? She even had a room still that she wanted to close out and have me take. I don't mind cutting the karaoke closer when it's dead but not when you still have a room.
Name: Susie Q
Date: 7/14/10
Shift: Bowling Close
Event: Blues Dance Party
Customer:
It was really slow, other than the pro-dancers here for blues. I had one drunk lady that got a glass of wine from someone else and came to my section. She was fine, other than being drunk, and I think her husband drank her wine anyway. I had one minor toward the end of the night that tried to wash his X's off, so I had Aaron go over there and remark him.
Server:
For the most part everyone stayed productive. Dining got an earlier dinner pop and then it slowed down around 9. Can managers please start looking to see if the late cut people have signatures. Even though the closing cocktail and other people that leave late usually do everything, it is nice to be asked if there is anything else that I need them to do.
Support:
Pretty slow night, but while they were here they did a good job overall.
Kitchen:
Got a semi-big pop for dinner while trying to set up for a big PP, but handled it very well. No really long ticket times and everything looked good.
Top Three/Bottom Three:
Everyone did a pretty good job tonight, no complaints.
Date: 7/14/10
Shift: Bowling Close
Event: Blues Dance Party
Customer:
It was really slow, other than the pro-dancers here for blues. I had one drunk lady that got a glass of wine from someone else and came to my section. She was fine, other than being drunk, and I think her husband drank her wine anyway. I had one minor toward the end of the night that tried to wash his X's off, so I had Aaron go over there and remark him.
Server:
For the most part everyone stayed productive. Dining got an earlier dinner pop and then it slowed down around 9. Can managers please start looking to see if the late cut people have signatures. Even though the closing cocktail and other people that leave late usually do everything, it is nice to be asked if there is anything else that I need them to do.
Support:
Pretty slow night, but while they were here they did a good job overall.
Kitchen:
Got a semi-big pop for dinner while trying to set up for a big PP, but handled it very well. No really long ticket times and everything looked good.
Top Three/Bottom Three:
Everyone did a pretty good job tonight, no complaints.
Wednesday, July 14, 2010
Name: Jem
Date: 7-13-2010
Shift: 630 bowling
Event: boom box
Customer: it was the first night of boom box. had a decent turn out but i do expect this to blow up! the crowd they did bring were definitely bringing some business especially post-show. bowling and karaoke were moderately busy. not so much for dining. lots of first-timers in bowling and i do foresee a lot of future repeat business
Server: sean was upset about being scheduled 5:30 in cocktail and there was a private party til 7 there. he does have a legitimate gripe. perhaps we should schedule accordingly? other than that, everything seemed to go smoothly.
Support: i did have a point at bowling when i had all 8 lanes and 5 got up at the same time including one large party. Ezra pulled a houdini on me. thank god we didnt have a wait in bowling or i would have been screwed! i did manage but support would have been nice!
Kitchen: kitchen seemed on point today. didnt have to comp any dislikes which is a good sign. and we didn't have any long ticket times. but it wasn't terribly busy either.
Top Three/Bottom Three: top - mikey and steven paul. mikey had karaoke to himself tonight and still had time to help out. he's on his game. lots of newbies scheduled today, but no massive errors or concerns as far as i know.
Date: 7-13-2010
Shift: 630 bowling
Event: boom box
Customer: it was the first night of boom box. had a decent turn out but i do expect this to blow up! the crowd they did bring were definitely bringing some business especially post-show. bowling and karaoke were moderately busy. not so much for dining. lots of first-timers in bowling and i do foresee a lot of future repeat business
Server: sean was upset about being scheduled 5:30 in cocktail and there was a private party til 7 there. he does have a legitimate gripe. perhaps we should schedule accordingly? other than that, everything seemed to go smoothly.
Support: i did have a point at bowling when i had all 8 lanes and 5 got up at the same time including one large party. Ezra pulled a houdini on me. thank god we didnt have a wait in bowling or i would have been screwed! i did manage but support would have been nice!
Kitchen: kitchen seemed on point today. didnt have to comp any dislikes which is a good sign. and we didn't have any long ticket times. but it wasn't terribly busy either.
Top Three/Bottom Three: top - mikey and steven paul. mikey had karaoke to himself tonight and still had time to help out. he's on his game. lots of newbies scheduled today, but no massive errors or concerns as far as i know.
Sunday, July 11, 2010
Name: Jem
Date: 7-11-2010
Shift: 7-10 6:30 bowling
Event: DJ Mel
Customer: busy night! vibe around the restaurant was very lively. DJ Mel certainly set the tone for the late night. everyone seemed to be enjoying themselves.
Server: there still seem s to be an issue with communication re: cuts. we really should discuss a proper protocol for people getting cut so we don't have anymore long greet times or missed tables. also zach stayed and vclosed cocktail for dawn after it went down to closer only and wasn't able to make any money after that cuz all the guests were using their bar tabs. perhaps we should discuss something in a training situation to prevent that from happening? will discuss on thursday. also i'm concerned about the newbies putting themselves on an island and not asking for help until it's too late or they don't know what they need help with. we should follow-up with them about being proactive before they take the next step to bowling/karaoke.
Support: res desk had their hands full with multiple lane reso's at the same time but did well considering. i can't speak for dining or karaoke, but bussers were attentive to bowling and the multiple lanes getting up at the same time.
Kitchen: went well from what i could see. however, they were caught off-guard with my midnight bottle-service party. i gave them 45 minutes notice but a communication issue indeed.
Top Three/Bottom Three: top - mikey, jason, rob, bottom - dawn, zach, sean
Date: 7-11-2010
Shift: 7-10 6:30 bowling
Event: DJ Mel
Customer: busy night! vibe around the restaurant was very lively. DJ Mel certainly set the tone for the late night. everyone seemed to be enjoying themselves.
Server: there still seem s to be an issue with communication re: cuts. we really should discuss a proper protocol for people getting cut so we don't have anymore long greet times or missed tables. also zach stayed and vclosed cocktail for dawn after it went down to closer only and wasn't able to make any money after that cuz all the guests were using their bar tabs. perhaps we should discuss something in a training situation to prevent that from happening? will discuss on thursday. also i'm concerned about the newbies putting themselves on an island and not asking for help until it's too late or they don't know what they need help with. we should follow-up with them about being proactive before they take the next step to bowling/karaoke.
Support: res desk had their hands full with multiple lane reso's at the same time but did well considering. i can't speak for dining or karaoke, but bussers were attentive to bowling and the multiple lanes getting up at the same time.
Kitchen: went well from what i could see. however, they were caught off-guard with my midnight bottle-service party. i gave them 45 minutes notice but a communication issue indeed.
Top Three/Bottom Three: top - mikey, jason, rob, bottom - dawn, zach, sean
Friday, July 9, 2010
Name: Jason
Date: July 9
Shift: July 8 6:30 bowler
Event: that karaoke clown
Customer: Decently slow night. Some business in bowling. Karaoke seemed to suffer with the free karaoke on the main stage. Sean said he was on top of his game and still made no tacos cocktailing. I did see a lot of people ignore him and go to bar. Ballroom was pretty much empty by 1:30.
Server:
I know that Dawn had some problems. But that she got a bunch of tables all at once. I really want to get feedback from people to see how the newbies are doing. Haven't worked along side them yet so I will do a little digging.
Support:
Renee + Brian = easy night for me. And Adrian at host. Loved every second of it. Thank you Allie
Kitchen: Did well, it was slow
Top Three/Bottom Three: Top 3 Mikey/ Steven/ Devin Bottom Sean/ Zack/ Dawn
Date: July 9
Shift: July 8 6:30 bowler
Event: that karaoke clown
Customer: Decently slow night. Some business in bowling. Karaoke seemed to suffer with the free karaoke on the main stage. Sean said he was on top of his game and still made no tacos cocktailing. I did see a lot of people ignore him and go to bar. Ballroom was pretty much empty by 1:30.
Server:
I know that Dawn had some problems. But that she got a bunch of tables all at once. I really want to get feedback from people to see how the newbies are doing. Haven't worked along side them yet so I will do a little digging.
Support:
Renee + Brian = easy night for me. And Adrian at host. Loved every second of it. Thank you Allie
Kitchen: Did well, it was slow
Top Three/Bottom Three: Top 3 Mikey/ Steven/ Devin Bottom Sean/ Zack/ Dawn
Monday, July 5, 2010
Name:Sarah J
Date: 7/4/10
Shift: 630 B SL
Event: Aboslutely Nuthin
Customer:It was as slow as a snail in a pile of poop. There was a tiny pop for the bar about an hour after the fireworks. Perfect view , by the way. A group was kicked out of Taira's karaoke room because one of the girls was drunk. Taira tried to be nice and serve her one drink because the group promised she wasn't driving, but she screamed into the microphone calling Taira a bitch so Taira decided she was cut off. Other than that, everything was gravy.
Server: The new guys are doing a great job. Everyone is staying off of their phones and really stepping up with the helping each other out.
Support: The guys are getting better. Andrew is a little all over the place. He needs to learn how to multi-task. For instance, he'll have a bus tub that's half full and will walk right past a skeeball table full of empty drinks. Also, NO ONE pre-busses.
Kitchen: they rocked it. it was slow.
Top Three/Bottom Three: it was too slow for anyone to screw up. everyone was awesome.
Date: 7/4/10
Shift: 630 B SL
Event: Aboslutely Nuthin
Customer:It was as slow as a snail in a pile of poop. There was a tiny pop for the bar about an hour after the fireworks. Perfect view , by the way. A group was kicked out of Taira's karaoke room because one of the girls was drunk. Taira tried to be nice and serve her one drink because the group promised she wasn't driving, but she screamed into the microphone calling Taira a bitch so Taira decided she was cut off. Other than that, everything was gravy.
Server: The new guys are doing a great job. Everyone is staying off of their phones and really stepping up with the helping each other out.
Support: The guys are getting better. Andrew is a little all over the place. He needs to learn how to multi-task. For instance, he'll have a bus tub that's half full and will walk right past a skeeball table full of empty drinks. Also, NO ONE pre-busses.
Kitchen: they rocked it. it was slow.
Top Three/Bottom Three: it was too slow for anyone to screw up. everyone was awesome.
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