Name: jem
Date: 12-11-2010
Shift: 630b
Event: geeks/80's dance party
Customer: easy-breezy. not nearly the chaotic madness we experienced on yesterdays transition from the buy-out. it was busy but really more steady than anything....very calm and controlled. no outta control guests. just festive and happy parties. lots of big parties throughout including dining. bowling fizzled early. dance floor stayed packed until 1-ish. karaoke was booked solid til close.
Server: A-squad in dining. from what i heard it was mostly smooth sailing. everyone sold lots and made good $$. morale was surprisingly better tonight too. for the first time in i don't know how long, i didn't hear any excessive whining! i'll take that any day of the week and twice on sundays! mr. paul held his own in bowling as per usual and taira was a rock star in karaoke....great sales and tips.
Support: stellar performance tonight! steven, bill, shley and ian were on point all night! i do like ian as a support much better than as a host/res. that boy hustles when it's busy! i'm glad you guys wisened up about that! brent ran the well and i thought he did a great job on pumping out tix. there were issues about incompletely ran or misrun tix. he wasn't policing the well but the well bartender really shouldn't have to. overall big kudos to support and well.
Kitchen: kitchen had their asses handed to them from 8-9. we did have some issues with long ticket times and incomplete orders. but from what i heard in dining, it didn't really affect guest there as much as it did with a party in bowling. only 1 comp was made due to that so overall they did the best with what they were dealt with.
Top Three/Bottom Three: i really thought most of the staff shined today with taira taking tops. no one really did anything negative that i could tell. really good group tonight all in all. very enjoyable shift
Saturday, December 11, 2010
Tuesday, December 7, 2010
Name:Sarah
Date: 5/6/10
Shift 6:30 B
Event:ROT. Apparently we were in the paper, so dining and cocktail were a bit busier than usual.
Customer: I heard of no complaints. Everything with smoothly. The 12:30pp was very laid back and a few of them stayed and partied in the karaoke rooms for a while.
Server: Kristen was slammed in karaoke and everyone did a swell job in helping her out. Maria was sick so Lucas had to be moved to 3:30 bowling which was also slammed early on. He was in a good mood so of course he did a great job. Although someone needs to remind that boy of the words, " may i, please and thank you". I would, but i scare him. Anyhoozle, everyone held their section down with ease. It was a good night for teamwork with everyone being busy in their own sections but still running drinks and food instead of standing in the well or in front of the expo line.
Support: Cameron and Aaron were a bit on the slow side at the beginning of the evening. But I think someone mentioned something to them and they picked up a bit. I don't know if Alisha really understands what she needs to be doing. This is the second time in a row where she was not the liason between and dining and bowling party.
Kitchen: Smooth like butter on hot biscuits.
Top Three/Bottom Three: Everyone was on the ball. Good job!
Date: 5/6/10
Shift 6:30 B
Event:ROT. Apparently we were in the paper, so dining and cocktail were a bit busier than usual.
Customer: I heard of no complaints. Everything with smoothly. The 12:30pp was very laid back and a few of them stayed and partied in the karaoke rooms for a while.
Server: Kristen was slammed in karaoke and everyone did a swell job in helping her out. Maria was sick so Lucas had to be moved to 3:30 bowling which was also slammed early on. He was in a good mood so of course he did a great job. Although someone needs to remind that boy of the words, " may i, please and thank you". I would, but i scare him. Anyhoozle, everyone held their section down with ease. It was a good night for teamwork with everyone being busy in their own sections but still running drinks and food instead of standing in the well or in front of the expo line.
Support: Cameron and Aaron were a bit on the slow side at the beginning of the evening. But I think someone mentioned something to them and they picked up a bit. I don't know if Alisha really understands what she needs to be doing. This is the second time in a row where she was not the liason between and dining and bowling party.
Kitchen: Smooth like butter on hot biscuits.
Top Three/Bottom Three: Everyone was on the ball. Good job!
Thursday, December 2, 2010
Name: Susie
Date: 12/1/10, Wed
Shift: Bowling Close
Event: Disco Dance
Customer: It was pretty busy for a Wednesday. I had a 4 lane party with 20 separate checks for the majority of the rush, but everything seemed to go fairly smoothly. There was also a 30 top in dining and Dionysium came in around 9.
Server: Kris seemed to be in the weeds taking half of the 30 top and waiting on Dionysium. I know the D party went to the bar to try and get drinks atleast 5 times because he wasn't around. Then he tried to rush to get cut and do his sidework to go to some event, and transferred Devin a table that he didn't want. It all worked out, but if a server doesn't want to take a transferred tabloe/lane/room, then they don't have to. Accepting anything transferred is being nice, and I think we should add this to the shift notes.
Support: Everything went really smooth last night behind the res desk. The well was kind of putting me in the weeds during my 4 lane party because no one was really helping Tim. Now that we are getting busier, maybe we could add a 2nd well that either comes in later, or comes in earlier and leaves earlier. Just throwing out ideas here.
Kitchen: The kitchen has really found their groove, I haven't had any long ticket times in awhile.
Top Three/Bottom Three: Everything went smooth- running duties were done, closing side work went well, good job HB team!
Date: 12/1/10, Wed
Shift: Bowling Close
Event: Disco Dance
Customer: It was pretty busy for a Wednesday. I had a 4 lane party with 20 separate checks for the majority of the rush, but everything seemed to go fairly smoothly. There was also a 30 top in dining and Dionysium came in around 9.
Server: Kris seemed to be in the weeds taking half of the 30 top and waiting on Dionysium. I know the D party went to the bar to try and get drinks atleast 5 times because he wasn't around. Then he tried to rush to get cut and do his sidework to go to some event, and transferred Devin a table that he didn't want. It all worked out, but if a server doesn't want to take a transferred tabloe/lane/room, then they don't have to. Accepting anything transferred is being nice, and I think we should add this to the shift notes.
Support: Everything went really smooth last night behind the res desk. The well was kind of putting me in the weeds during my 4 lane party because no one was really helping Tim. Now that we are getting busier, maybe we could add a 2nd well that either comes in later, or comes in earlier and leaves earlier. Just throwing out ideas here.
Kitchen: The kitchen has really found their groove, I haven't had any long ticket times in awhile.
Top Three/Bottom Three: Everything went smooth- running duties were done, closing side work went well, good job HB team!
Saturday, November 27, 2010
Name:jonesy
Date:11/26/2010
Shift:sl 630 b
Event:Copa Kings
Customer: Everyone was great. An nice older crowd. Just like last day after thanksgiving, it was a lot of families. Dining was steady all throughout the dinner rush,as well as bowling and karaoke. This was probably the busiest copa kings crowd we have ever gotten.
Server: Everyone as on the money tonight. It was busy, but it was smooth like butter. Teamwork and good attitudes all around. I was glad to have such an all-star staff tonight.
Support: Steven is really doing such a great job. Cameron and Aaron were a little iffy behind the reservations desk tonight. Maybe they shouldn't be scheduled together? Or maybe they just need a stern talking to.
Kitchen: Jesse rocks. The kitchen rocks and Eric G. is a god. They are all really stepping it up. It was good staff tonight.
Top Three/Bottom Three: Seriously, no one deserves to be on the bottom three tonight. Everyone was on the ball and i didn't hear one complaint. Way to go, team!
Date:11/26/2010
Shift:sl 630 b
Event:Copa Kings
Customer: Everyone was great. An nice older crowd. Just like last day after thanksgiving, it was a lot of families. Dining was steady all throughout the dinner rush,as well as bowling and karaoke. This was probably the busiest copa kings crowd we have ever gotten.
Server: Everyone as on the money tonight. It was busy, but it was smooth like butter. Teamwork and good attitudes all around. I was glad to have such an all-star staff tonight.
Support: Steven is really doing such a great job. Cameron and Aaron were a little iffy behind the reservations desk tonight. Maybe they shouldn't be scheduled together? Or maybe they just need a stern talking to.
Kitchen: Jesse rocks. The kitchen rocks and Eric G. is a god. They are all really stepping it up. It was good staff tonight.
Top Three/Bottom Three: Seriously, no one deserves to be on the bottom three tonight. Everyone was on the ball and i didn't hear one complaint. Way to go, team!
Wednesday, November 24, 2010
Name:Jonesy
Date:11/23/10
Shift:630 B SL
Event: Boombox
Customer: There were a few mess ups with the reservations desk and some fees had to be comped. The customers were cool about it and Adrian smoothed everything over like a champ. Bowling was a bit busy, dining was steady but died quickly around eight or so. Karaoke was somewhat steady for a tuesday night. Bowling and Karaoke died around midnight.
Server: I'm really happy about the staff we have now. Everyone was on the ball and doing what they were supposed to. Steven Paul and Coltrane were on PP but were very helpful after it was over. Note: Everyone is burnt out. I don't know how to remedy this, but it is definitely happening. I think we need some kind of boost.
Support: Steven kicked ass. His attitude has improved remarkably. He mentioned that he doesn't understand why he hasn't been server trained yet. Maybe someone should talk to him about this?
Kitchen: on the ball. Jesse is a badass and I am happy to have her on our team. She is doing a better job than some of the people who have been here for months. kudos on that hire.
Top Three/Bottom Three:Kyle, Coltrane and Kris Janes/ Stephan Paul because he peaced out without doing his share of the closing duties. I love the guy, but that ain't right.
Date:11/23/10
Shift:630 B SL
Event: Boombox
Customer: There were a few mess ups with the reservations desk and some fees had to be comped. The customers were cool about it and Adrian smoothed everything over like a champ. Bowling was a bit busy, dining was steady but died quickly around eight or so. Karaoke was somewhat steady for a tuesday night. Bowling and Karaoke died around midnight.
Server: I'm really happy about the staff we have now. Everyone was on the ball and doing what they were supposed to. Steven Paul and Coltrane were on PP but were very helpful after it was over. Note: Everyone is burnt out. I don't know how to remedy this, but it is definitely happening. I think we need some kind of boost.
Support: Steven kicked ass. His attitude has improved remarkably. He mentioned that he doesn't understand why he hasn't been server trained yet. Maybe someone should talk to him about this?
Kitchen: on the ball. Jesse is a badass and I am happy to have her on our team. She is doing a better job than some of the people who have been here for months. kudos on that hire.
Top Three/Bottom Three:Kyle, Coltrane and Kris Janes/ Stephan Paul because he peaced out without doing his share of the closing duties. I love the guy, but that ain't right.
Monday, November 22, 2010
Name:Jonesy
Date:11/22/10
Shift:PP/ 630 B
Event:Spy Kids
Customer: Everyone in the PP was super cool and laid back. The kids were well behaved and everyone had a great time. One person was upset that he got cut-0ff but got into the cab that was called for him. Another person refused a cab and Heather had to chase him down and call the cops.
Server: It was pretty slow so everyone was on the ball.
Support: Steven did a great job tonight. Him and Ian are really stepping it up!
Kitchen: Pumped out all of the PP food with ease. After nine, it pretty much died in dining.
Top Three/Bottom Three: Everyone did a great job keeping busy.
Date:11/22/10
Shift:PP/ 630 B
Event:Spy Kids
Customer: Everyone in the PP was super cool and laid back. The kids were well behaved and everyone had a great time. One person was upset that he got cut-0ff but got into the cab that was called for him. Another person refused a cab and Heather had to chase him down and call the cops.
Server: It was pretty slow so everyone was on the ball.
Support: Steven did a great job tonight. Him and Ian are really stepping it up!
Kitchen: Pumped out all of the PP food with ease. After nine, it pretty much died in dining.
Top Three/Bottom Three: Everyone did a great job keeping busy.
Tuesday, November 9, 2010
Name:Jonesy
Date:11/8/10
Shift:SL Bowling
Event:ROT
Customer: It was a steady night. Cocktail was a bit busy with the ROT crowd. There were only a few complaints and they were mostly about food.
Server: Lucas followed me around with his checkout after I asked him politely to wait. He badgered me to the point were I just signed his checkout to get him out of my face. When I looked around to check on him, he had left a bit of silverware. We need to tell the servers to wait on silverware unless we are running out. Too many times do I see silverware and the servers telling me that they did their share an hour ago. Mikey crashed and burned in cocktail. He had one thing go wrong and just couldn't get his head on right after that. I thought he handled being frustrated pretty well. He didn't get aggressive at all, but he should've asked for help. In his defense, he never gets weeded like that.
Support: They did a fine job keeping up with everything.
Kitchen: There were a few food items that needed to be comped. Bison meatloafs came out cold. A few items were undercooked. Other than that, they were on point.
Top Three/Bottom Three: Jem kept his head on a helped out a lot with the Mikey situation./ Lucas for badgering me a checkout and Mikey for not asking for help.
Date:11/8/10
Shift:SL Bowling
Event:ROT
Customer: It was a steady night. Cocktail was a bit busy with the ROT crowd. There were only a few complaints and they were mostly about food.
Server: Lucas followed me around with his checkout after I asked him politely to wait. He badgered me to the point were I just signed his checkout to get him out of my face. When I looked around to check on him, he had left a bit of silverware. We need to tell the servers to wait on silverware unless we are running out. Too many times do I see silverware and the servers telling me that they did their share an hour ago. Mikey crashed and burned in cocktail. He had one thing go wrong and just couldn't get his head on right after that. I thought he handled being frustrated pretty well. He didn't get aggressive at all, but he should've asked for help. In his defense, he never gets weeded like that.
Support: They did a fine job keeping up with everything.
Kitchen: There were a few food items that needed to be comped. Bison meatloafs came out cold. A few items were undercooked. Other than that, they were on point.
Top Three/Bottom Three: Jem kept his head on a helped out a lot with the Mikey situation./ Lucas for badgering me a checkout and Mikey for not asking for help.
Subscribe to:
Posts (Atom)