Name: jem
Date: 12-11-2010
Shift: 630b
Event: geeks/80's dance party
Customer: easy-breezy. not nearly the chaotic madness we experienced on yesterdays transition from the buy-out. it was busy but really more steady than anything....very calm and controlled. no outta control guests. just festive and happy parties. lots of big parties throughout including dining. bowling fizzled early. dance floor stayed packed until 1-ish. karaoke was booked solid til close.
Server: A-squad in dining. from what i heard it was mostly smooth sailing. everyone sold lots and made good $$. morale was surprisingly better tonight too. for the first time in i don't know how long, i didn't hear any excessive whining! i'll take that any day of the week and twice on sundays! mr. paul held his own in bowling as per usual and taira was a rock star in karaoke....great sales and tips.
Support: stellar performance tonight! steven, bill, shley and ian were on point all night! i do like ian as a support much better than as a host/res. that boy hustles when it's busy! i'm glad you guys wisened up about that! brent ran the well and i thought he did a great job on pumping out tix. there were issues about incompletely ran or misrun tix. he wasn't policing the well but the well bartender really shouldn't have to. overall big kudos to support and well.
Kitchen: kitchen had their asses handed to them from 8-9. we did have some issues with long ticket times and incomplete orders. but from what i heard in dining, it didn't really affect guest there as much as it did with a party in bowling. only 1 comp was made due to that so overall they did the best with what they were dealt with.
Top Three/Bottom Three: i really thought most of the staff shined today with taira taking tops. no one really did anything negative that i could tell. really good group tonight all in all. very enjoyable shift
Saturday, December 11, 2010
Tuesday, December 7, 2010
Name:Sarah
Date: 5/6/10
Shift 6:30 B
Event:ROT. Apparently we were in the paper, so dining and cocktail were a bit busier than usual.
Customer: I heard of no complaints. Everything with smoothly. The 12:30pp was very laid back and a few of them stayed and partied in the karaoke rooms for a while.
Server: Kristen was slammed in karaoke and everyone did a swell job in helping her out. Maria was sick so Lucas had to be moved to 3:30 bowling which was also slammed early on. He was in a good mood so of course he did a great job. Although someone needs to remind that boy of the words, " may i, please and thank you". I would, but i scare him. Anyhoozle, everyone held their section down with ease. It was a good night for teamwork with everyone being busy in their own sections but still running drinks and food instead of standing in the well or in front of the expo line.
Support: Cameron and Aaron were a bit on the slow side at the beginning of the evening. But I think someone mentioned something to them and they picked up a bit. I don't know if Alisha really understands what she needs to be doing. This is the second time in a row where she was not the liason between and dining and bowling party.
Kitchen: Smooth like butter on hot biscuits.
Top Three/Bottom Three: Everyone was on the ball. Good job!
Date: 5/6/10
Shift 6:30 B
Event:ROT. Apparently we were in the paper, so dining and cocktail were a bit busier than usual.
Customer: I heard of no complaints. Everything with smoothly. The 12:30pp was very laid back and a few of them stayed and partied in the karaoke rooms for a while.
Server: Kristen was slammed in karaoke and everyone did a swell job in helping her out. Maria was sick so Lucas had to be moved to 3:30 bowling which was also slammed early on. He was in a good mood so of course he did a great job. Although someone needs to remind that boy of the words, " may i, please and thank you". I would, but i scare him. Anyhoozle, everyone held their section down with ease. It was a good night for teamwork with everyone being busy in their own sections but still running drinks and food instead of standing in the well or in front of the expo line.
Support: Cameron and Aaron were a bit on the slow side at the beginning of the evening. But I think someone mentioned something to them and they picked up a bit. I don't know if Alisha really understands what she needs to be doing. This is the second time in a row where she was not the liason between and dining and bowling party.
Kitchen: Smooth like butter on hot biscuits.
Top Three/Bottom Three: Everyone was on the ball. Good job!
Thursday, December 2, 2010
Name: Susie
Date: 12/1/10, Wed
Shift: Bowling Close
Event: Disco Dance
Customer: It was pretty busy for a Wednesday. I had a 4 lane party with 20 separate checks for the majority of the rush, but everything seemed to go fairly smoothly. There was also a 30 top in dining and Dionysium came in around 9.
Server: Kris seemed to be in the weeds taking half of the 30 top and waiting on Dionysium. I know the D party went to the bar to try and get drinks atleast 5 times because he wasn't around. Then he tried to rush to get cut and do his sidework to go to some event, and transferred Devin a table that he didn't want. It all worked out, but if a server doesn't want to take a transferred tabloe/lane/room, then they don't have to. Accepting anything transferred is being nice, and I think we should add this to the shift notes.
Support: Everything went really smooth last night behind the res desk. The well was kind of putting me in the weeds during my 4 lane party because no one was really helping Tim. Now that we are getting busier, maybe we could add a 2nd well that either comes in later, or comes in earlier and leaves earlier. Just throwing out ideas here.
Kitchen: The kitchen has really found their groove, I haven't had any long ticket times in awhile.
Top Three/Bottom Three: Everything went smooth- running duties were done, closing side work went well, good job HB team!
Date: 12/1/10, Wed
Shift: Bowling Close
Event: Disco Dance
Customer: It was pretty busy for a Wednesday. I had a 4 lane party with 20 separate checks for the majority of the rush, but everything seemed to go fairly smoothly. There was also a 30 top in dining and Dionysium came in around 9.
Server: Kris seemed to be in the weeds taking half of the 30 top and waiting on Dionysium. I know the D party went to the bar to try and get drinks atleast 5 times because he wasn't around. Then he tried to rush to get cut and do his sidework to go to some event, and transferred Devin a table that he didn't want. It all worked out, but if a server doesn't want to take a transferred tabloe/lane/room, then they don't have to. Accepting anything transferred is being nice, and I think we should add this to the shift notes.
Support: Everything went really smooth last night behind the res desk. The well was kind of putting me in the weeds during my 4 lane party because no one was really helping Tim. Now that we are getting busier, maybe we could add a 2nd well that either comes in later, or comes in earlier and leaves earlier. Just throwing out ideas here.
Kitchen: The kitchen has really found their groove, I haven't had any long ticket times in awhile.
Top Three/Bottom Three: Everything went smooth- running duties were done, closing side work went well, good job HB team!
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