Name: Susie Harrison
Date: 5/29/10
Shift: bowling close
Event: dance party/dj
Customer:
Everything seemed to go pretty smooth, and I didn't hear of any complaints. One reservation for midnight karaoke did not make it on the roster, but they were pretty understanding. I think they got in around 12:30.



Server:
I got a full tray of drinks spilled on me around 8:30. I was soaked, but the customer was okay and asked if I was okay.

Ezra switched from first cut dining to the mid bowler and then was complaining at 11:30 that she wasn't cut yet. On the weekends the mid bowler usually doesn't get cut, but she was really pissed. She had also been complaining all night about the res desk moving reservations to different lanes. I told her that this happens and you have to roll with it, the lanes get filled up regardless of reservations. Her attitude has been a bit much lately, even for her.

Steven had a bottle service at 10:00 that went to my lanes after, and almost all of them were super drunk. They ended up getting kicked out because two guys were laying down and refused to get up. Steven is usually pretty good about cutting peeps off, but it is hard to do that when they reserved a bottle service. Not sure if anything can be done about this, but thought I would mention it.

I mentioned this to Billie, but the 3:30 diners don't really get a lot of tables before the 5:30's come one. Then when the 5:30's get there, the hosts skip the 3:30's to try and give everyone an equal amount of tables. But I don't think everyone should have an equal amount of tables because the 3:30's get cut first and the 5:30's will get a lot more tables later in the night. Maybe we could talk to the hosts about this; the servers feel like they can't talk to the hosts when there is an issue like this because they can get defensive.


Support:
So this has been a problem for awhile now - when we have new people in the reservation desk training on the weekends it always gets crazy and confusing when the first person gets cut because then it is just one person with experience and the new person. Maybe this can be resolved with scheduling some how, but it can get frustrating for servers.

I'm sad Matt is leaving because I think he is one of the best bussers we have. Hopefully the next one we get is as good as him!


Kitchen:
Everything seemed to go smooth here, and I didn't hear of any outrageously long ticket times.


Top Three/Bottom Three:
Top - Leary, Mikey and Steven because they always had time to do sidework and help others.
Bottom - Ezra for complaining all the time, and I think that's it. Everyone pretty much did a good job last night, I think.