Name: Susie
Date: 9/2/10
Shift: Bowling Cl
Event: GWD, then Karaoke
Customer: It was busy as usual in Geeks, and the rest of dining was busy too. Bowling was kind of slow, and karaoke didn't get busy til late. Every week GWD fills up and we run out of tables; the table numbers in there are always different which makes it difficult to run drinks and food for people working the ballroom. I think we need to have a set floor map for this event, and we also need 3 servers working instead of 2. Every time 2 servers get super weeded and no one can really help them too much because all of the table numbers are wrong.

Zach got busy after 11, and had an issue with his last room (Xanadu) sneeking in alcohol. I know that he is new to karaoke, and for the most part he is doing awesome up there, but last night he went down in flames around last call until drink pick up time. He only had 2 rooms, but both were completely full of glasses, there was a tray full of glasses on the Aloha station upstairs, beer bottles everywhere - it was a wreck. I asked him if he was doing okay, and he said he was fine - never asked for help. Mel told him that he needs to ask for bussing help in the future, however we did not have a closing busser or a door guy to help. So I put up all the chairs by myself, not even realizing that he needed help. Anyway, we left around 2:30.

Server: Lucas had a few mistakes, but he kept telling me he was having a weird day and kept forgetting stuff. I did several comps for him, it just seemed like he couldn't get on track. I told him not to worry about it, that it happens.


Support: Steven Banks expressed to me that he has been told several times that he would move up to server, but no one has said anything to him about it since. He also hasn't heard anything about the bar back position that he said he had interest in. He seems really frustrated that he isn't getting feedback from anyone on these issues.

Bussers were good. The well got backed up a couple of times. I swear if Caitlin sits in that chair behind the res desk all night again, I might lose it! She never asks if we need help, and I rarely see her go out and wipe a lane down. She seriously sat in that chair the entire night, just waiting to get cut.


Kitchen: Wicked awesome, they handled the GWD pop well.


Top Three/Bottom Three: Top - I have to include Zach here because he did not have a room until 11, but he was helping out the dining room almost the whole time. He was greeting tables, running drinks and food, and doing side work, he was a big help. My other choices are Mikey and Nicole Brandt because they both had to stay longer than they expected to, but they didn't complain at all and did a bunch of side work. Bottom - Lucas because he couldn't really maintain his own section, let alone help anyone out or do side work. But he is usually good, I think he just had an off night.