Name: Jem
Date: 7-11-2010
Shift: 7-10 6:30 bowling
Event: DJ Mel
Customer: busy night! vibe around the restaurant was very lively. DJ Mel certainly set the tone for the late night. everyone seemed to be enjoying themselves.



Server: there still seem s to be an issue with communication re: cuts. we really should discuss a proper protocol for people getting cut so we don't have anymore long greet times or missed tables. also zach stayed and vclosed cocktail for dawn after it went down to closer only and wasn't able to make any money after that cuz all the guests were using their bar tabs. perhaps we should discuss something in a training situation to prevent that from happening? will discuss on thursday. also i'm concerned about the newbies putting themselves on an island and not asking for help until it's too late or they don't know what they need help with. we should follow-up with them about being proactive before they take the next step to bowling/karaoke.





Support: res desk had their hands full with multiple lane reso's at the same time but did well considering. i can't speak for dining or karaoke, but bussers were attentive to bowling and the multiple lanes getting up at the same time.




Kitchen: went well from what i could see. however, they were caught off-guard with my midnight bottle-service party. i gave them 45 minutes notice but a communication issue indeed.





Top Three/Bottom Three: top - mikey, jason, rob, bottom - dawn, zach, sean