Name: Susie
Date: 8/7/10
Shift: Bowling Cl
Event: stupid dance party
Customer: Man, it was sooooo busy!! There were a couple of customer complaints about waiting a long time for food and such. Also, there were a lot of picky customers because I comped off several "customer no likes" on drinks.


Server: Everyone in dining was slammed! There was kind of a late dinner pop, but when it happened it exploded. Taira went down in flames in the cocktail area. She was by herself and it kind of filled up at once, tables were moving and she doesn't really understand the pivot system. I could see this coming and tried to help her stay out of the weeds as much as possible (because I only had 2 lanes at the time) but she kept letting herself get frustrated over the pivot system. Maybe if she would have stayed for the Aloha demonstration after the meeting, or asked more questions about it, this would not be an issue. Billie really saved her once I got busy again in bowling.
Also, Jem told me of an issue with Zach taking food from Lucas, who was training on the expo line, and running the food to his table instead of Jem's. That resulted in 81(Jem's table) and 55 (Zach's table) to sit without complete food on the table for several minutes. I believe Chevy did some comp's to accomodate the guests. Servers do not need to intercept new people running food from the expo, unless you follow them to your table and take it from there.
Finally, toward the end of the night Mikey kind of got in a mood because he had 2 lanes that wanted to pay individually with cash everytime they ordered a drink. I understand that this can be frustrating and it will happen occassionally, but there are also different ways to explain to the guests that we are smart enough to keep everyone's tabs separate. Then, he wanted to transfer me the lane fees and shoes for those lanes so he could get off and have a drink. I was going to do it, but I think he might have realized that was unfair. Can I please get some back up that it is totally up to the closer to take transferred lanes or rooms? Gimme some feedback please.


Support: New people everywhere! I think they are all doing a great job. The well was rockin all night long and Rob did an awesome job back there.



Kitchen: Some long ticket times, but nothing too serious.



Top Three/Bottom Three: Jem, Walker and Jonesy cause they are the bomb.com/ Kris, Taira and Mikey. Kris and Taira just seemed like they were weeded out all night and never had time to do any side work or help anyone out.