Name: jem
Date: 8-6-2010
Shift: 630bowling
Event: copa kings
Customer: wow! good to see friday's busy again! even without a dance party on the later part of the night, it seemed every part of the establishment was busy. not to say that i think it would be a good idea to slide another weekend night without a dj, but we did well. concierge position is def a big help. with adrian taking care of guest's transitions between depts gave me a ton more time to attend to guests. i just wanna make sure all the servers know how to utilize him well. he certainly had an affect on guest satisfaction all night. but either we're letting people in drunk or we may have an over-serving issue. we had to boot 2 db's out for unruly behavior and i heard about someone puking. let's be mindful of this.


Server: i didn't hear or know of many issues with servers. instead i know a handful really stepped their game up. one thing i should mention is that we need to recognize our strong servers who slip under the radar because they consistently do well without issues. some of these servers are feeling a bit unappreciated. i get this vibe that some of our string servers that we lean on are looking for options out and that would be a shame if we lost them. otherwise, steven paul, pat and brit had great nights, happy guests and made some good money. there are a couple peeps who are being resistant to using the pivots. however everyone else is doing their best to do the program.





Support: mahmood is doing a great job training and hopefully that means good things for the future of support staff. we just need to get the rest of the staff on the same page. i think mahmood sets the standard for work expectaions, but his training but him at the exceeding expectations category. nice work! bar seemed understaffed towards the end of the night. aaron kept getting pulled off the well and we were having close to 10 minute beer tickets. guests were getting a bit annoyed with the long ticket times.




Kitchen: smooth sailing as usual. this is as close to a machine as we got in any dept.





Top Three/Bottom Three: steven paul, brit and pat killed it! awesome sales, awesome guest response! major kudos! i wish i knew who was specifically not using pivots but mikey was grumbling about doing it with how busy it was.