Name: jem
Date: 8/25/2010
Shift: 630 bowling
Event: geeks
Customer: pretty mellow night. we had a smaller turn-out for geeks than we've had recently. not at any point did it ever seem overwhelming. i suppose we are now seeing the affects of school being in session. we did have an issue with one of our guests in bowling. it was a large party of older folks. the man in charge took quite an exception to us not letting one of their 12-year-old grand-daughter in the establishment. he also was irate with us for his chilled 1947 don julio shot being too watery saying "that bottle is adulterated and it is travesty that you guys are serving this!" i explained the chilling process to him, ordered him a different tequila neat even tho he wanted it chilled and then he was fine. i spent the remaning 2-hours gravelling him and his guests and had them eating outta the palm of my hand when it was all over with. dunno if we'll ever see them again but they were pleased when it was all over with.



Server: slow night....not much to work with but i am really pleased with the newbies perfomance. however what have we done to make sure execution is being done with the existing staff? seems like i get questions about the silverware plates and hot towels a bit today. didn't we discuss this in the meeting? i need you guys help with this one please.





Support: solid...mahmood is doing well and i'm pleased to see shlee on support and she was on point. mims got slammed at the beginning of geeks but pulled it out nicely. nice work you guys!




Kitchen: were never really challenged but no issues here. what are we doing to show our appreciation to these guys for their consistancy? ideas?





Top Three/Bottom Three: today wasn't very challenging for anyone. everyone did their part. i don't think anyone really stood out but like i said earlier, i am really pleased with kristen and lucas' performance. of course devin and susie were on point but that is to be expected.