Name: jem
Date: 8/13/2010
Shift: 630 bowling
Event: no event
Customer: kind of a bland friday night. started strong but fizzled before midnight. i'm hoping peeps are not getting used to us not having an event on fridays. i think it is important to have a dance night draw on fridays going forward.



Server: pat is still bringing his a-game. on top of steeping up his game with service, he was a big help with teamwork in dining. wish he was sticking around. also the training program seems to be a success. the trainers were telling me that they were impressed with the trainees' knowledge and ability to sell. coltrain even joked to me that she needs to do the program so these newbies won't be showing her up! i'm down to schedule some classes for everyone else who's interested when i get back. good to see some positive return tho. i have a feeling that lucas is gonna be a top performer rather quickly.





Support: mahmood is doing a good job with training the new guy. i think the newest one is gonna be a stud. well was struggling a little bit today. had a stretch of 10+ minute tickets.




Kitchen: no quality issues that i was aware of. however i did do a comp for someone whose salad never made it to the table.





Top Three/Bottom Three: pat, brit and mikey. these guys killed it with what they had and were a big help all around. otherwise it wasn't busy enough to have any major issues.